| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
The Guest Relations Supervisor is responsible for ensuring excellent guest experiences by providing personalized service, addressing guest needs and complaints promptly, and maintaining high standards of customer satisfaction. This role involves supervising the guest relations team, coordinating with various departments, and upholding the hotels service quality.Key Responsibilities:Greet and welcome guests upon arrival, ensuring a warm and professional first impression.Oversee and manage the guest relations team, providing guidance and training to enhance service quality.Act as the primary point of contact for guest inquiries, requests, and complaints, resolving issues efficiently and courteously.Maintain strong relationships with guests to promote loyalty and repeat business.Coordinate with other departments (housekeeping, food and beverage, maintenance) to ensure guest needs are met promptly.Monitor guest feedback and reviews to identify areas for improvement.Assist in organizing special events, VIP services, and personalized guest experiences.Ensure compliance with hotel policies, safety standards, and service procedures.Prepare reports on guest satisfaction levels and service quality metrics.Qualifications & Experience:High school diploma or equivalent; a degree in hospitality management or related field preferred.Minimum 3-5 years of experience in guest relations, customer service, or hospitality.Excellent communication and interpersonal skills.Strong problem-solving and conflict resolution abilities.Leadership skills with the ability to motivate and supervise team members.Proficiency in hotel management software and MS Office.
Keyskills :
Excellent Communication Skills Customer Service Orientation
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