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Guest Experience Agent – Front Office

1.00 to 5.00 Years   United Arab Emirates   17 Jan, 2025
Job LocationUnited Arab Emirates
EducationDiploma; Graduate
SalaryNot Mentioned
IndustryHospitality / Medicare / Account Management
Functional AreaNot Mentioned

Job Description

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment.Checks guest out of the hotel, preparing and explaining the bill.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleAssists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.What you bring:One + years experience working within a luxury hotel or similar environment is considered an assetExcellent interpersonal skills and communication skillsCross cultural sensitivity, and customer service orientation Guest centricity and understanding the importance of guest’s preferences.What we offer:Work AuthorizationCompetitive tax-free salary and service chargeEnd of service gratuityComplimentary full board living accommodation in a high quality, well-resourced staff housingVibrant fitness facilities including gym and swimming poolFree transportation to and from workMedical and life insurancePaid annual leavePaid home leave ticketsSocial and sporting eventsLearning & Development ProgramsCareer opportunities and international transferAnd more…Schedule & Hours:6 days per week over 48 working hours

Keyskills :
Guest Experience Assisting Skills Good Communication Skills

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