Customer Success Manager

Job Description

Who are weAt Komodo, were on a mission that were pretty honoured to have. We work with the most inspiring schools across the globe to enable them with a wellbeing-first approach. Our ultimate aim To ensure every school is a place in which every student thrives. We have a burning desire to help schools implement the best mental health and wellbeing practices, support every student on their journey to unlocking their true potential and give all parents the peace of mind they deserve. With our software and wraparound services, we provide deep insight into the heartbeat of schools, enabling staff to be proactive and make the best decisions when it comes to student wellbeing.We enable schools to measure the effectiveness of their wellbeing strategies, highlight critical wellbeing issues and provide every student with a voice when they need it most. The work we do on a daily basis, whether it be the code we write, the customer support we provide or the psychology embedded within our product, it all goes toward preventing a child from being bullied, highlighting someone in need of academic support or making a school a safer, happier place for all. This is what drives us.About The RoleWorking as a key support to our sales team helping them acquire schools and start them on their wellbeing journey. A little snapshot below;

• Work directly with schools to ensure high-quality customer experience with new and existing customers
• Impact the business growth through onboarding new schools (incl. Training sessions), school retention and school rollouts
• Aid in the development of the customer success strategies for our schools
• Quarterly business reviews, training sessions, partaking in webinars, creating content for customers
• Actively participating in and assisting with your annual KPIs and supporting company growth

RequirementsCore Requirements

• At least 2 years of customer success experience
• Experience across full customer sales cycle
• Experience in understanding customer success processes
• Experience presenting training sessions (or presentations) to customers (in-person and virtual)
• Experience using CRM systems
• Availability to travel as needed (domestically and internationally)
• UAE Residence
• Holding UAE driving License and owning a car

About You

• Languages:
• Fluent in English & Arabic
• You are a go-getter
• You are coachable, open minded and open to feedback or providing feedback to us
• You love communicating and are always providing comms on time to the right people
• Speaking of communication, you can connect with people quickly in person, and have awesome written skills (& have incredible comms skills to be able to translate customer problems to our different departments to achieve the best solution)
• Youre hard working - you love working with people, and are always striving to provide the best customer experience
• You love (and are great) at asking the right questions to help build the right solution for our customers
• Ability to work independently and as part of a team (this is crucial, you must be able to manage your own time like a boss whilst working within a team environment)
• Flexibility and adaptability to change (we are a startup, things change - quick!)

Given the nature of this role, there will be seasonal times during the year that you will be required to work to accommodate different time zones. This role is based on full time hours, and you will be in charge of your own working schedule (as long as you are covering your core responsibilities as required by the role).BenefitsCool Benefits:

• Work from Home
• Working for a NZ Startup
• Company-wide Magic Moments and High 5s (we love to celebrate the wins) in dedicated Slack channels
• Annual Wellbeing & Personal Development Allowance - so you can put yourself first!
• Annual Performance Reviews
• ESOP - own a part of the company you join!
• Regular check ins and 1-1s with your team lead based in NZ
• Annual Komodo Week in NZ (a week every NZ winter to bring the team together)
• Work and learn from great minds by joining a community of inspiring colleagues
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential
• Explore new opportunities to learn and grow every day

This role is providing a full monthly package between 16,000-18,000 AED + commission and an ESOP Package. This package provides a car allowance, phone allowance, health insurance and a sponsored visa. You must be based in Dubai.Research shows that candidates from underrepresented backgrounds often dont apply for roles if they dont meet all the criteria unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if youre interested: wed love to know how you can amplify our team with your unique experience!Please note our team are out of office for the summer break in New Zealand, and will be back from the 8 January. All applications and any emails will not be reviewed until then.

Keyskills :
Customer Success English Flexibility Arabic Team Management Adaptability communication Crm Systems Presentations

About Company

Stantec Inc. is an international professional services company in the design and consulting industry. Founded in 1954, as D. R. Stanley Associates in Edmonton, Alberta.