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Customer Service Representative

1.00 to 10.00 Years   United Arab Emirates   30 Jun, 2022
AVERY DENNISON CORPORATION
1 Jobs Openings
Job LocationUnited Arab Emirates
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Company DescriptionAvery Dennison (NYSE:AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company?s products, which are used in nearly every major industry, including pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2018 were $7.2 billion. Learn more at www.averydennison.com.

  • o maintain daily records of orders, approvals and dispatch.
  • Initiate sales order so that customer orders are dispatched, invoiced, and paid accurately and on time
  • Receive technical pack from a particular RBO.
  • Coordinate with GPD for item approvals and setup.Send samples to customers for approval
  • After approval, contact the factory /factory team sales for the placement of RBO items..
  • Coordinate with the graphics department and send the layouts to the customer for approval to proceed bulk.
  • Coordinate with production for raw material availability.
  • Upload variable data on our online system as per order form received from customers.
  • Release Batch files for customer online orders.
  • Send order to PPC/Production department within an hour for initiating the production process (time-line may vary depending upon the order status).
  • Meanwhile send Proforma invoice to factory as a confirmation that we have proceeded the order in production.
  • Follow up the production status with the PPC /Production department until the product is dispatched.
  • Send dispatch details to customers, along with tracking numbers (if any).
  • Handle complaints of customers and co-ordinate with QC and production to rectify the issue.
  • Answer internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately.
  • Communicate with staff from other areas in the organization, such as production or logistics to confirm the status of orders and resolve customer complaints.
  • Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries to generate sales reports and statistics
  • Back-up team-members when workload makes this necessary.
  • Partner with Sales to assist in achieving sales goals.
Qualifications
  • Business Graduate Degree - Any stream
  • 2-4 years of experience.
  • Good in analytical, communication and listening skills
  • MUST have good knowledge in Microsoft Excel , Google sheets and Tally
  • Proficient in assessing customer needs
  • Perform Customer Service duties that require familiarity with products and operations
  • Excellent customer service skills
Additional Information1. Candidate must have hands on experience working with Dubai Trade Portal (Jafza)2. Proficiency in MS Excel is a must

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