| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Requirements:? Minimum 8-10yr expResponsibilities:? Oversee the issuance of critical legal documents, including Sales and Purchase Agreements (SPA), Oqood (Pre-registration), Title deed, and Mortgage registrations.? Coordinate with the Finance team to follow up on emailing receipts and invoices related to payments. Keep track of all payment-related information about the client/s.? Stay up-to-date with company offers by coordinating with relevant departments? Liaise effectively with various departments to address and fulfill customer requirements efficiently.? Lead the digitalization of processes, aimed at reducing cycle time and enhancing the efficiency of customer request processing.? Conduct product and process training to well-equipped with the knowledge and skills required for their roles.? Analyze CRM data to extract valuable insights about customer behavior and preferences.? Prepare and present regular reports to management with key performance indicators (KPIs) and recommendations for improvements.? Escalate sensitive issues to the management level and provide appropriate solutions to maintain client satisfaction.? Manage and lead the Property Handover team, ensuring all assigned tasks are completed as planned, adhering to established processes.? Provide leadership for the Home Orientation & Handover team, overseeing the delivery of units to meet project timelines and quality standards.? Assist customers with their mortgage requirements in collaboration with the Dubai Land Department (DLD), enhancing the overall customer experience.? Visit Dubai authorities as and when required.
Keyskills :
CRM Management
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