Communications Coordinator

Job Description

Led by a powerful purpose to simplify and improve lives in the Middle East, North Africa and Pakistan, Careem is pioneering the development of innovative services to aid the mobility of people, the mobility of things and the mobility of money.We are in the driving seat as we help to define how technology will shape progress in some of the fastest-growing countries in the world. Our teams are building tech to meet the needs of the future in areas including data and AI, e-commerce, technology-enabled logistics, maps, identity, and fintech.We?re well placed to solve complex and meaningful challenges at scale, with deep tech expertise, strong regulatory relationships, a local presence, and increasingly specialised global teams which are structured to operate as autonomous start-ups. Our team of over 400 engineers and developers are empowered to develop cutting-edge technology every day.Careem was established in July 2012, became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020, and today operates in over 100 cities across 12 countries.ABOUT CAREEMCareem is the everyday Super App for the greater Middle East, providing a host of daily services that people need to move around, order food, deliver things and transfer money in one unified smartphone app. Careem?s mission is to simplify and improve the lives of people and build an awesome organization that inspires. Established in July 2012, Careem became a wholly-owned subsidiary of Uber Technologies, Inc. in January 2020 and today provides its services in over 100 cities across 13 countries .CORPORATE AFFAIRSThe Corporate Affairs team protects and enhances Careem?s reputation while building mutually beneficial partnerships with governments across the region. We engage a diverse and growing mix of stakeholders including customers, regulators, partners, entrepreneurs, Captains, colleagues and the general public. We develop strategies to connect all stakeholders to Careem?s journey, build lasting relationships, and ultimately create an enabling environment to build the most trusted technology platform in the wider Middle East.Formed by policy, communication, social impact and creative specialists spread across nine cities in six countries, the team is driven by a mission to simplify lives, inspire the technology ecosystem and advance development across the region. A strategic approach to engagement and an alignment of values are what makes this group effective.JOB PURPOSEThe Communications Coordinator for Thought Leadership will work closely with the Communications Director and the wider communications team on strategic initiatives focused on communicating Careem?s growth and impact to stakeholders in Careem?s 13 markets, and positioning Careem as an industry thought leader, a great place to work, and a positive contributor to regional development.Careem is at the cutting edge of developing new and innovative services for the mobility of people, the mobility of things and the mobility of money, and is a regional pioneer on topics including the future of work, data and AI, mobility and fintech. The communications team is responsible for effectively communicating these exciting developments to relevant audiences.JOB DIMENSIONSBased in Dubai, the Thought Leadership Coordinator works with the Communications Director to support the development and execution of Careem?s communication strategy, as well as the monitoring and analysis of its success and impact.The role involves supporting the Communications Director with stakeholder mapping, narrative development, communications planning, and performance measurement.The Thought Leadership Coordinator also supports content development and manages targeted lists of regional and global events, awards and media opportunities for Careem to consider participating in. The role supports the Communications Director in their engagement with business leaders across Careem as well as with external stakeholders including vendors and partners.KEY ACCOUNTABILITIES (OUTPUTS, KsPI?S)Strategy and narrative development

• Conduct high quality research and analysis to articulate the market opportunity for Careem?s Super App and the societal impact of Careem?s work. You should be able to think creatively and use a wide variety of sources including your own network and publicly available information to synthesize research into clear insights.

• Research and analysis to support stakeholder mapping, narrative development and channel strategies.

• Coordinate the planning of communication activities across Careem?s 13 markets.

Content management

• Coordinate business data and proof points to be used in internal and external communications.
• Coordinate an internal library of compelling images and videos that showcase Careem?s growth, impact and contributions.
• Coordinate an internal list of Careem spokespeople with regularly updated biographies and profile images, and keep track of the media training schedule.

Monitoring and analysis

• Support the development of strategic metrics to measure the success and impact of Careem?s communications.
• Tracking, monitoring and analysis of Careem?s communication output and impact in order to present actionable insights to the wider team and improve or update measurement metrics as needed.

Thought leadership

• Develop content that helps articulate Careem?s purpose, growth and impact across the region. Content that may need to be drafted includes op-eds, blogs, case studies, press releases and leadership communications.
• Support the selection and management of a targeted list of events, awards and media opportunities for Careem leadership to consider participating in.
• Propose content for social media and internal channels to amplify leadership speaking and media opportunities.

Stakeholder engagement

• Support the Director of Communications in their engagement with regional and international media including the drafting of briefing notes.
• Support the teams engagement with partners, vendors, and academic institutions as related to communication team goals.

REQUIRED QUALIFICATIONS AND ATTRIBUTES

• 2-4 years of relevant experience including experience in research and communications
• An understanding of how robust communications supports reaching business objectives
• Poise and confidence coupled with strong presentation skills and the ability to engage at all levels of an organisation to clearly communicate complex information in accessible and memorable ways
• Strong organisational skills and attention to detail
• Strong understanding of communications measurement and evaluation
• Strong English writing skills, a solid grasp of grammar
• Alignment with Careem?s purpose and a commitment to living our values
• Sense of humor: Careem aims to do everything with a wink
• Energetic and tenacious self-starter with an inner drive to proactively engage and follow up relentlessly to drive impact rather than output

ADDITIONAL PREFERED ATTRIBUTES AND EXPERIENCE

• Strong Arabic language skills including the ability to draft Arabic-first copy
• Masters degree in a subject related to technology, entrepreneurship or development
• Tech-sector experience
• Social media experience

What we?ll provide youIn addition to a competitive long-term total compensation with salary and equity, we have a reward philosophy that expands beyond this.As a Careem colleague you will be able to:

• Be part of a Remote-First organisation
• Work from any country in the world for 60 days a year
• Use Unlimited Vacation days throughout the year
• Access fitness reimbursements for health activities including: gym, health club and training classes.
• Work and learn from great minds
• Create impact in a region with untapped potential
• Explore new opportunities to learn and grow every day

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