| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Key Responsibilities:– Assist in managing the day-to-day operations of the call center.– Supervise and support team leaders and call center agents.– Monitor call center performance metrics such as call volume, response time, and customer satisfaction.– Conduct regular coaching, training, and performance evaluations.– Handle escalated customer issues to ensure timely resolution.– Collaborate with other departments to streamline processes and enhance customer experience.– Prepare reports and present insights to senior management.– Ensure compliance with company policies and industry regulations.– Participate in recruitment and onboarding of new staff.– Support the implementation of new technologies and systems.Qualifications:– 6 years of experience in a call center environment, with at least 2 years in an ACCM role.– Proficiency in Arabic and English.– Experience in government for at least 6 months.
Keyskills :
Call Center Good communication skills
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