Waiter/ Waitress

Job Description

General MissionsProvides a welcome and quality service to customers at the restaurantContributes in a global way to the satisfaction of the customers by the quality of his work and the example of his behaviorContributes to the development of turnover, its point of restoration thanks to its sales actionMain responsibilitiesCustomer relationshipReserve a warm and personalized welcome to the customerProvides attentive service and adapted to the clients constraintsIs attentive to the customers remarks and ensures their follow-upEnhances its catering offerVehicle image of the hotelBusiness technique / productionPerformThe establishment of the point of sale and the backsCleaning and storage of the room and back after the serviceInforms himself before each start of service on the composition of the dishes and any breakagesAdapts its organization and pace of work according to the influx, events and clientsContributes to the durability of the material put at its disposalCommercial / SalesAs much as possible, sells special dishes and drinks from the Met HotelMakes additional selling where possible.Contributes to customer loyalty through its quality of serviceAdapts its service according to the type of meal and the expected serviceManagementIs involved in achieving the objectives of its service by respecting the procedures and internal controls applied in the hotelContributes to the good management of crockery and small equipment avoiding breakageMay participate in inventories, control deliveries and store goodsHygiene / Safety of persons / EnvironmentEnsures the cleanliness of its workplace and food safety by respecting HACCP hygiene rules on a daily basisComplies with the instructions for use and safety of the equipment provided.Applies the security rules of the hotel (fire ...)Respects the commitments of the "Environmental Charter" taken on the establishment (saving of energy, recycling, sorting of waste ...) REQUIREMENTS: Level of EducationAssociateAreas of studyHospitalityProfessional experiences1 to 2 yearsLanguages essentialEnglishEssential and optional requirements- Excel - Word - Fidlio - Micros

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.