Visitor Experience Associate

Job Description

Visitor Experience Associate - OliOli Childrens MuseumOrganizational DescriptionOliOli creates experiences that enable creative, open-ended, curious and non-judgmental play for children of all ages. OliOli consists of 8 galleries (each containing interactive, hands-on, open-ended, thought-provoking activities). We exist to bring wow experiences to children - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.Position OverviewOur Visitor Experience Associates (better known as IMAGINATORS) are responsible for fulfilling OliOlis vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOlis brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.Key Duties & ResponsibilitiesVisitors Experience and ServiceBe an ambassador for the OliOli brand; ensure that every visitors experience at OliOli meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approachProvide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programsContribute to a positive, team-based, and visitor-first centric cultureManage groups of children from schools, birthday parties, or camp activitiesCollect and communicate visitors feedback and suggestionsFollow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materialsExhibits area / EducationHave an honest and comprehensive understanding of OliOlis philosophy and developmental, pedagogical, and other learning objectivesParticipate in training programs designed to enhance interaction with visitors in the OliOli mannerWork as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)Safety / SecurityProvide a safe environment for all visitors, specifically for the childrenAssist visitors in case of an incident or an emergency situationTake ownership of the safety of the facility and report and follow up on any repairs, or changes neededAttend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc)GeneralThe role requires candidates to work 5 days a week (including weekends) for 9 hour shifts during OliOlis hours of operationPart-time candidates able to work on weekends are welcome to applyPlease note that we do not accept any calls related to job applications. Please apply through Gulf Talent REQUIREMENTS: QualificationsAdvanced course work or experience in customer service, education, family learning, or retail operations is a preferred.Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plusExcellent communication skills and ability to interact positively with children, adults, and large groups. Arabic is a plusExperience working in a fast-paced, high-volume environment.Ability to work with diverse staff and visitors.Traits & CharacteristicsSelf-starter and self-motivated; thrives working in a team-oriented and collaborative environmentLots of positive energy; respectful of diversity; patient and empathetic; friendly; courteousInterest and enthusiasm for working with children and families.Ability to work with diverse staff and visitors.Adaptable to perform a variety of duties.EducationCollege degree and/or education in early childhood development is a plus but not essential.Key Demographic REQUIREMENTS - applicants must be:Based in UAE

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About Company

OliOli is the Hawaiian word for joy. With 8 galleries and over 40 exhibits, OliOli is an interactive play museum of delights to stimulate a childs body and mind.

We exist to bring wow experiences to children of all ages - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.