Unified Communications Architect

Job Description

IntroductionYour Role and ResponsibilitiesOver the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience - its what IBMers do. As we tackle the worlds biggest challenges, our company continues to grow, were looking for talented professionals to join us in this new era.Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the worlds top business and technology professionals.Unified Communications Architect- Understanding of the Cisco Unified Communications products suite (Communications Manager, Unity Connection Voicemail, Meeting Place, WebEx, Presence server, Jabber)- Understanding of voice and video communication protocols (SIP, H.323, MGCP)- Video conferencing products skills (Cisco, Tandberg, Polycom)- Experience with other third party communication products such as SMS gateways and Fax servers- Understanding of Vocera is advantage- ITIL methodology- Communicating operational changes to the business- Analyzing and resolving VoIP problems and issues in complicated IT environment- Presentation skills- 7 years experience as UC Lead / Architect- At least 3 years of experience in the delivery and operations of various communication systems (IP Telephony, Conference bridges, Wireless communication, Fax, SMS)- Experience as a team leader- Vast experience with the following Cisco unified communication products REQUIREMENTS: - Cisco Unified Communications Manager 9.x and above- Cisco Unity Connection 9.x and above- Cisco Contact Center Express 9.x and above- Cisco MeetingPlace 8.x and above- WebEx and integration with Cisco audio bridge- Cisco Attendant Console- Cisco Prime Operations Manager- Cisco Presence Server and Cisco JabberRequired Professional and Technical Expertise- Bachelors Degree- Cisco CCIE Voice certified or Cisco CCNP Voice certified- Other VoIP related certifications are advantage- ITIL v3 FoundationsAbout Business UnitYour Life at IBMAbout IBMLocation StatementBeing You at IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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About Company

For more than six decades, IBM Middle East & Pakistan has played a vital role in shaping the information technology landscape of the region. Today, IBM is part of the regions technological fabric, solving real-world business and societal challenges, through its offices in UAE, Saudi Arabia, Qatar, Kuwait and Pakistan, and also a diversity of centers across the region.

Within the region, IBM currently has groundbreaking initiatives in cloud computing, analytics, mobile, security, as well as nanotechnology, eGovernment, healthcare and many more, collaborating with leading educational institutes and governments. IBM supports hundreds of clients to drive transformation through technology, contributes to regional research & development programs and has an active Corporate Service Corps (CSC) program.

Reinvention is a keyword in the companys history and, today, IBM is much more than a hardware, software, services company. IBM is now emerging as a cognitive solutions and cloud platform company.