Team Leader - Reservations

Job Description

Building FunJoin the team of the first LEGOLAND Park in the Middle East and help us create amazing experiences for families from around the world. At LEGOLAND Dubai we rely everyday on our Model Citizens (employees) in meeting our ultimate goal of bringing the LEGO values of creativity, imagination, learning, quality and fun to life and deliver truly memorable experiences to our guests.With over 40 interactive rides, live shows and attractions you will be able to find a diverse range of career opportunities in one of the most unique and stimulating work environments you could imagine.Come and work where work is PLAY. At LEGOLAND we make every child a HERO!Play Your PartAs a Reservation representative you are to respond to communications from guests concerning reservations arriving by mail and telephone through a centralized reservation hotline. Creating reservation reports and summary on a day to day basis with customers complete details including but not limited to the reservation they made. Taking inbound and making outbound calls on a day to day basis.Main Duties:- Provides assistance over the phone and electronic mail- Resolve all complaints and feedback sent through Guest Services from previous day- Use CRM system to record and document all stages of resolving feedback- Processes reservations of VIP Tours and Birthday Packages by mail, telephone, or central reservation systems- Understand the selling status, ticket rates, and benefits of all packages plans- Prepares reserved tickets- Answer incoming email and calls- Take customer feedback and complaints- Provide information to customer via phone and/or email- Deal with any inquiries on Lost property- Support front of house Guest services on a regular basis REQUIREMENTS: Are You a StarIn order to be qualified for this role you should possess the below criteria:- Preferably a high school graduate or equivalent- 1 or more years experience as a call center agent- Good telephone etiquette- Strong English Command (Read and Write Arabic is a plus)- Able to focus, and prioritize- Can work with minimum supervision- Friendly outgoing personality- Good computer program knowledge- Microsoft excel and word knowledge- Previous work as a Customer service call center- Good understanding of call center industry- Familiar with call center KPIsThe Best Part of The StoryWe offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

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About Company

Dubai Parks and Resorts offers new heights in experiential entertainment through an inspired concept that brings the best of the east and the west in the entertainment industry. Conceived and developed by Meraas Holding, Dubai Parks and Resorts articulates the Dubai leaderships vision of positioning the emirate as a compelling global tourist destination.

The first phase of Dubai Parks and Resorts will comprise three theme parks: motiongate Dubai, Bollywood Parks Dubai, and LEGOLAND Dubai. The development will also feature Riverland - a grand entrance plaza and Lapita, a family themed hotel. The first phase is scheduled for completion in 2016. Ground work commenced on site in February 2014