Shop Manager

Job Description

The Stop Manager is responsible for overseeing Department floor activities in order to ensure that its operations are carried out in the most effective manner and in compliance with the company customer service standards. He/she is also responsible for maintaining high standards of visual merchandising and store presentation, and ensuring availability of products at all times.Key AccountabilitiesGreet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standardsEnsure proper implementation of company policies and procedures for operational effectivenessControl merchandising of products in order to optimize sales and ensure it is in line with brand image and standardsMonitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all timesManage the Department staff by setting goals and objectives, managing performance, developing and motivating employees, in order to ensure the highest levels of performance are achievedRun daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicatedConduct on-the-job training, demonstration and instruction for existing employees, in order to support their development and ensure the highest standards of performance are achievedPlan and prepare team schedule on a weekly basis, and submit it to ManagementEnforce up-selling and cross-selling within the team in order to maximize sales volume and ensure set targets are reachedConduct performance appraisals for departments staff on a bi-yearly basisCreate business strategies to attract new customers, expand store traffic, and enhance profitability.Respond to customer complaints and concerns in a professional manner.Undertake store administration duties such as managing store budgets and updating financial records. REQUIREMENTS: Language Fluency: English, Russian or ArabicCurrent Location: UAENationality Preference: NoneGender Preference: FemaleAge Range: 20 - 35Soft Skills and Personality traits: Customer service focus and good communication skillsIntegrity, honesty, flexibility, good energy levels and ability to deal with stressCreates a positive first impression on a client due to the energetic attitude and following the dress codeUniversity Qualifications: High School Certificate or equivalentNature and length of previous experience: Previous retail experience or trainingSpecialist knowledge: Basic understanding of customer service and processesUnderstanding of basic sales principlesGood product knowledgeBasic administration skillsPOS

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About Company

Group of Companies involved in Luxury Retail, Investment, IT, Telecom, Consultancy and General Trading.