Service Desk Officer (Arabic Speaker)

Job Description

One of our clients, a well known facilities management company is currently recruiting for a Service Desk Officer to be based in Al-Ain. In this role, you will be supporting the day to day front desk and ensure effective utilization of the companys cloud-based software. You will reporting to the Service Desk Supervisor and will be having a shifting schedule and a front line position which requires flexibility, reliability and a commitment to customer service.Your responsibilities include but is not limited to:Provide exceptional support via telephone, email and radioHandle the variety of walk-in requests to the Service Desk in a professional manner.Effectively communicate and understand the request/inquiries of the customerAccurately log-in complete details of request via company softwareIdentify requests types and update their statuses on the cloud-based softwareDo follow-ups and provide assistance on outstanding requestsUpdate customers on progress of their requestsManage and prioritize own workload and make decisions with minimal supervisionAdminister several tasks simultaneously without errorUtilize cloud-based software for master data entry and filingProduce ad-hoc reports from cloud-based software as required using MS OfficeMaintain confidentiality of customer dataCarry out any other duties as required to your role and level REQUIREMENTS: To be considered for this role, you need to meet the following criteria:Fluent in both Arabic and English language (Speaking and writing)Excellent and effective communication skills - able to liaise with staff at all levelsMinimum 2-years experience as a help desk/call centre with a facilities management backgroundA Bachelor Degree holderFamiliar with CMMS/CRM/CMSExperience in using Concept Evolution System is a strong advantageIn depth knowledge of MS OfficeWilling to be in a shifting scheduleWilling to work during weekends and public holidaysAble to be flexible during peak business periodsTo make sure that we receive your application and for you to view other vacancies we have, we request you to visit our website www.blackpearlconsult.com

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About Company

Black Pearl is a progressive, dynamic and well structured HR solution provider
that offers permanent recruitment services, HR consultancy, psychometric assessments, coaching and also professional training services for clients from different corporate sectors in the Middle East.

Like a rare and unique black pearl, we consider our partnership with our clients and job seekers as a fine, precious and valuable encounter that needs to be affirmed, developed and supported with a strong commitment to deliver not only the right services but the best in the industry.

Our aim is to meet and exceed the expectations of our clients, strategically offering Black Pearl services that are customized to the unique requirements of our clients and job seekers alike, resulting in effectively achieving goals and all that is required in this ever evolving and competitive market.