Service Crew

Job Description

Maximising the Value added and essential activities across rolesIdentification of roles whose activities correspond to multiple parts of the value chainReduction in the level of complexity for roles whose focus is on execution of the processesEnsure aligned accountabilities across similar rolesTo set up of the outlet and service areas prior to service according to Alpha standards, and the subsequent handover and closing duties.When requested, carry out stock or inventory checksTo ensure all payment procedures are adhered to, in particular cash handling, and performed in an accurate and precise mannerTo be present at the pre-service briefing and be in constant communication with the kitchen teamTo ensure the guest tables are cleaned and relayed in a quick and efficient manner.To ensure the correct menus are available at the right time of the dayPrepare, present and serve hot and cold drinks as per specsDeliver drinks and food according to specification, in a timely mannerTo ensure the outlet is clean day and nightTo great each and every customer upon coming and leaving and invite them to returnTo provide consistently excellent customer service by demonstrating thorough product knowledgeTo maximize sales through up selling in a positive and friendly mannerTo create the opportunity for the customer to ask questions and actively seek feedback from customers on a regular basis. Communicate this feedback to the manager on duty.To deal effectively and courteously with customer complaints and report them to the Team Leader/F&B Coordinator on duty.To ensure that you support your work colleagues and ensure that a team spirit is fostered at all times.To wear the companys uniform as per standards and maintain the highest level of personal hygieneTo display food, beverage and merchandise items as per standardsTo apply FIFOTo work in any shift according to business requirementsTo report any food hygiene/ H&S issues or incidents to the Team Leader/F&B coordinator straight awayTo report all faulty equipment, machinery and service-ware to the Team Leader/F&B coordinatorTo ensure that all areas within the outlet are maintained to the agreed standards of cleanliness and hygieneTo ensure all accidents are reported to the team leader/F&B coordinator and recorded in the accident bookTo organise, record and control the temperatures of all refrigerated unitsTo organise, record and control the temperatures of hot food displayed in the counterThis is not an exhaustive list of duties and responsibilities and other duties may be required as part of the job REQUIREMENTS: 2 years minimum experience required in F&B, Catering, Hotels, Hospitality or any related field.Demonstrated ability to greet customers, present menus, make recommendations and answer questions regarding food and beveragesSpecial talent for learning menu items and describing them appropriately to customersIn-depth product knowledge and distinguish quality of different kinds of food and beveragesKnowledge of products and combos pricesAble provide orders to customers, collect cash, and maintain proper accountability for orders and fundsFirst-hand experience with point of sale system and cash registers and credit card paymentsGood English verbal and written communication skillsAbility to communicate in writingWillingness to listen carefully to understand customer messageProven ability to communicate and work in team with kitchen staffEffective team-playerCapable of working with minimum supervisionComplies with procedures, internal regulations and instructionsEfficient in filling up forms if requestedPunctualDedicated and meticulous high level of accurateness and attention to detailsAwesome attention to detailwilling to stand for long periods and lift traysExceptionally professional demeanour and very respectful attitudeExcellent skills in maintaining cleanliness and personal hygiene standardsFamiliar with hospitality terminology

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About Company

Making Travel Special is about knowing what customers want. We recognise that by serving our customers, were also serving their customers. Thats why we talk about the promises our customers make. In this way, we delight our customers and their passengers, even as we continue to challenge ourselves to become the most admired provider in the world.

We treat customers like they are our guests. And because they expect food to be good and wholesome, we maintain the highest global quality assurance standards. Whats more, our teams of experienced, dedicated professionals go the extra mile to provide innovative, efficient and reliable services for every single one of them.

Over the years, weve become a global player. In the coming decades, well continue to transform our industry by staying true to our core values.