| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
BASIC QUALIFICATIONSBachelor degree5+ years of experience in fast paced customer service environment, preferably in internet, payments, data analysis or IT support.Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality of customer experience.Experience in a senior Customer Service, Customer Advocacy and/or Account Management role.Experience working with high-profile / key customers and managing escalations.Passion for resolving merchant problems.Excellent verbal and written communication skills required. Must be able to interact with an external party like customers and suppliers comfortably.Strong analytical skills required. Must be able to understand problems that merchants are facing, troubleshoot, document, and decide on course of action on when and to whom to escalate.Detail oriented and process focused.Self-motivated with proven capability to work independently and continually calibrate priorities with minimal supervisionProficiency in Microsoft outlook and MS officePREFERRED QUALIFICATIONSFluent in Arabic in written and verbal communication.Previous experience working in payment-related and/or e-commerce related support.Knowledge in payments and/or e-commerce technologies.A drive to dig into the details of a system or process to solve customer problems.Advanced knowledge in excel, sales and ticketing tools like Pipedrive, Freshdesk.Good knowledge of SQL, basic programming languages.
Keyskills :
Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.
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