Senior Manager Digital Strategy CX Public Sector

Job Description

A Senior Manager is required for a Big4 Consulting Company based in Dubai, UAE. The ideal candidate will have a combination of outstanding academic background, strong focus on IT Strategy / Digital Transformation / Customer Experience as well as proven experience in a digital consulting environment.Responsibilities:Developing customer experience strategiesPerforming customer journey mapping and analysisOverseeing customer segmentation development and analysisIdentifying improvements in user experienceDeveloping user experience strategiesPerforming user experience assessmentsDeveloping digital transformation strategiesSupporting the execution of customer experience and digital transformations, including CRM implementationsUndertaking workforce digital skills and capability assessmentsDelivering digital workforce transformationDeveloping new customer propositions, products, and servicesUndertaking customer researchDefining future state customer journeysUndertaking current state channel and service design assessmentsDeveloping and executing service transformation strategies REQUIREMENTS: Consulting experience in Public sector/government industryExperience of developing and delivering digitally enabled customer transformation with strong focus on customer experienceExperience of at least two of: customer journey mapping, customer segmentation, loyalty, product design and agile deliverySignificant experience working within large, complex projects and teamsExperience of building sustainable client relationships and to be recognized and respected by clients and colleagues as a knowledgeable, valued and trusted professionalExperience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industryExperience of being a highly effective developer of people by making time to coach, mentor and develop othersArabic language skills a plus

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About Company

New Sourcing International (NSI) / Bluefin Talent have partnered so to offer a specialized recruitment solution within the Consulting and Financial services domains.

Working together as a specialist search and selection agency, we concentrate on blue chip financial services and strategy / technology consulting organizations across Europe and the Middle East; focusing exclusively on Financial Services, IT and Risk. Being niche allows us to offer a premium search service, tailored to overcome the technically challenging nature of recruitment for the specialist functions that we work.

We are dedicated to representing best of breed candidates in the region in our dedicated fields of employment. As such we are a leading outfit for placing ex-pats and internationally educated students in the region.

Our biggest unique selling point, is that we are steered by a dedicated team of ex-financial services and industry professionals. This allows us to offer a level of candidate pre-screening for roles, which is largely anomalous to the recruitment profession. Our ability to bridge the technical knowledge gap typical recruiters encounter, coupled with a thorough delivery process allows us to drive consistently superior results for our clients sourcing requirements. Designed to provide a fast and efficient turnaround, we minimize the use of internal resources our clients spend vetting inadequate profiles, allowing them to quickly get back to focusing on their strategic goals.

Our strength lies not only in the specialist nature of our firm, but also in the commitment we show towards our clients and candidates. We endeavour to build long-term relationships and recognise the crucial nature of communication throughout the recruitment process. Excellence, integrity, respect and transparency are cornerstone to the culture we promote.