Security Govt Relations Manager

Job Description

Key tasksWelcomes guests and provides a high standard of Safety & Security service.Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviorEnsure APACHE procedures are updated and strictly adhered to.Provides a friendly and personalised welcome for guestsOffers an attentive service to guests, adapting to any constraintsHeeds any remarks made by guests and ensures follow-upConveys the image of the hotelTo provide a safe and secure hotel environment by safeguarding guests, employees, and assets of hotel against fire and other hazards, to develop and maintain sound security methods and procedures in line with hotel and corporate policies and guidelines, and the hotels business plan.Is responsible to ensure Associates are properly train and follow up and register Associates for Security training requirement with local authoritiesDirect report to the General ManagerDevelops and maintains a working relationship with the local fire, police, and government agenciesPatrols the hotel on a regular basis and documents activities in accordance with corporate safety and security policies and proceduresProcesses all written reports involving security related incidents and guest or employee accidentsImproves safety and security at the hotel by communicating hazards with department heads and taking appropriate corrective actionHandles complaints, investigates, and thoroughly reports on guest or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaintsDevelops written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, armed robbery, severe injuries, power failure, or bomb threatsEnsures that all hotel entrances and exits are locked and unlocked per hotel policyMaintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keysCloses down the different outlets at closing timeEnsures that all meeting rooms and exhibit rooms are secured to keep unauthorized individuals out of the area and prevent theftCompletes daily security log, including pertinent information from the shiftSigns workers compensation claims that occur on duty by investigating to determine how the accident occurred and what could have been done to prevent itEnsures that all potential and real hazards are communicated and taken care of immediatelyApplies hotel regulations, adhering to existing laws and regulations for safety, security and preventionAnticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happeningPrepares departmental business plan and budgetAnalyses deviation to budget, and takes action when requiredAttends meetings and training required by the General ManagerMaintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to General ManagerContinuously seeks to endeavour and improve own knowledge of the job functionKnows the following procedures by heart:Hotel fire, bomb and emergency proceduresHotel health and safety policies and proceduresHotel facilities and nearby sights of interest and importance (i.e. hospitals, sights)Hotel standards of operation and departmental proceduresCurrent licensing relating to hotelOccasional Duties:To be fully trained in Emergency/Fire Procedures.Attend departmental communication meetings as directed by the Engineering Coordinator and Engineering SupervisorPerform any and all other duties assigned by his SuperiorSet up the Hotel Fire Brigade Team.To be ready and responsible when assigned to perform any other duties as designated by higher management. REQUIREMENTS: SkillsLevel of EducationBachelor / LicenceAreas of studyHospitality ManagementProfessional experiences1 to 2 yearsLanguages essentialArabicEnglishEssential and optional requirementsGood interpersonal skills and self-confidentGuest oriented and service minded, with attention to qualitySales orientedDynamicGood presentationA thorough and organised approachPhysical staying powerAbility to perform under pressure"Access Excel Power Point Word Photoshop HACCP Micros

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.