Laundry Supervisor

Job Description

The laundry Supervisor will supervise the laundry and valet operations effectively and efficiently ensuring excellent laundry/Dry-cleaning services and sufficient supply of clean, high quality hotel linen and uniforms.Hotel Overview:Fairmont Bab Al Bahr, "gateway to the sea" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.Summary of Responsibilities:Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:Consistently offers professional, engaging and friendly serviceTo carry out the daily smooth efficient and economic running of the laundry department.To ensure that the transporting, receiving, sorting, production and delivery of all linen, uniforms and Guest laundry are according to the set standards.Work closely with Engineering Department to ensure that preventive maintenance and corrective maintenance are done as per schedule and all equipments including laundry trucks are in proper working order to save the lost time due to breakdownsSupervise the entire laundry, dry cleaning, uniforms, linen, and valet operations and ensure that they are processed according to the schedule.Ensure the timely delivery of linen to the hotel for a smooth operation of all user departments.Schedules the servicing of Laundry trucks according to the business volume.Conduct Training to all laundry /valet colleagues according to the standards to consistently deliver excellent service by providing clean high quality linen, uniforms and guest garments ensuring that product and service standards are adhered by the team.Maintain the production and delivery records of each shift.Conducts and keeps records of linen inventories, par stocks, Linen stocks and monthly discards and informs Laundry Manager about the trends and discrepancies to take corrective steps.Ensures that highest standards of cleanliness are maintained in all areas of the laundry and periodic cleaning tasks are established carried out.Meets with guests to handle complaints and requests related to laundry operations during the absence of Laundry Manager/Assistant Laundry Manager.Supporting company and hotel policies and procedures including the promotion and participation in EES, Code of Ethics, Employee Engagement Survey, Occupational Health and Safety and JD Power. REQUIREMENTS: Qualifications:Previous experience is an assetMinimum of one year supervisory experience in a high volume laundryExcellent written and verbal interpersonal and communication skills.Diploma in Hotel management / Textile an asset.Guest focused with a passion for service and standards excellenceMust be strong team player with proven leadership, development and delegation skills.Basic knowledge of laundry machineries, machinery programming, fabric contents, recommended process of fabrics, laundry chemistry, water quality, safe handling of washroom chemicals, laundry procedures, laundry troubleshooting and computer experience like Fidelio, Word, Excel, and Windows XP.Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.Must be able to work well under pressure in a fast paced and constantly changing environment.Physical Aspects of Position (include but are not limited to):Constant standing and walking throughout shiftVisa REQUIREMENTS:Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.Living and working in Abu Dhabi: Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabis heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.Apply Today: Whether youre launching your career or seeking meaningful employment.About Fairmont Hotels & Resorts:At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why youll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

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About Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, Londons The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the worlds largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the worlds most unforgettable destinations, Fairmonts unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests