| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
24x7 health & performance monitoring of the implemented Network24x7 Incident Support via Phone / Email / Web , including Internal Incident/service Request logging.Providing single point of contact for incidents/request reported with NOCPerform the required level of responsibilities as defined in the Customer provided Security Handling ProcessParticipate in Improving process, tools, solutions e.g. quality of data in Service Management toolsIncident managementPerform Incident Management as per agreed ITSM business processLogs incidents received through phone calls from authorized and identified Users of NOC servicesPerforming basic analysis of events, incidents and trouble shootingFollow up with relevant parties (L2 NOC, SOC, Field operations, DC operations, Service providers) for keeping up to date on approaching SLA deadlinesCo-ordination of on the ground activities and communication during crisis managementReport faults & co-ordinate with the Supplier in relation to faults related to the level-3 Vendor support.Interaction ManagementInteraction & Request Lifecycle ownershipOther Service ManagementCo-ordination of maintenance activities with StakeholdersReleasing Scheduling Reports to stakeholders eg Daily Service Report and other static reports as required (e.g. regular reports related to service performance measures)Participates in Change Management as per the agreed ITSM Business Process REQUIREMENTS: University Qualifications: Bachelors in Computer EngineeringNature and length of previous experience: Minimum 2 of experience as a L1 EngineerSpecialist knowledge: Incident managementNOCNetwork implementationSoft Skills and Personality traits: good communicationAge Range: NAGender Preference: NANationality Preference: NALanguage Fluency: EnglishCurrent Location: NA
Keyskills :
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the worlds most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership.
Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
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