| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Driving the efficiency and effectiveness of the incident management processProducing management information, including KPIs and reportsMonitoring the effectiveness of incident management and making recommendations for improvementDeveloping and maintaining the incident management systemDriving, developing, managing and maintaining the major incident process and associated proceduresReviewing and auditing the processEnsuring that all IT teams follow the incident management process for every incidentLeading the Tier 1 team of Service Desk AnalystsThis individual will play the process manager role of:Incident Manager (For the NOC, it must be understood that incident management is a cross organization process and not simply a service desk process.) REQUIREMENTS: At least 5 years of experience in a similar roleITIL Foundation CertifiedBachelors degree or masters degreeExcellent Communication SkillsAge Range - NAGender Preference - NANationality Preference - NALanguage Fluency - Fluent English
Keyskills :
We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.
ManpowerGroup powers the success of many of the worlds most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.
ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership.
Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.
Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:
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