IFS Tech Advisory Business Partner Manager

Job Description

Line of ServiceInternal Firm ServicesSpecialismIFS - Information Technology (IT)Management LevelManager& SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Business Analysis - Practice Support team oversees Information Technology project lifecycles to help align our Information Technology solutions with our business needs by identifying and addressing gaps. As a part of the team, youll help optimise opportunity cost, document the right requirements to create solutions that meet user needs, improve efficiency by reducing rework, and shortening project timelines.Act as a Relationship ManagerBuild strong, collaborative relationships with business clientsBuild strong, collaborative relationships with IT service ownersTrack client satisfaction with services providedContinuously improve, based on feedback from clientsCommunicate With Business StakeholdersEnsure that effective communication occurs related to service delivery and project delivery (e.g. planned downtime, changes, open tickets)Manage expectations of multiple business stakeholdersProvide a clear point of contact within IT for each business stakeholderAct as a bridge between IT and the businessService DeliveryService delivery breaks out into three activities: service status, changes, and service desk ticketsUnderstand at a high level the services and technologies in useWork with clients to plan and make sure they understand the relevance and impact of IT changes to their operationsDefine, agree to, and report on key service metricsAct as an escalation point for major issues with any aspect of service deliveryWork with service, owners to develop and monitor service improvement plansProject DeliveryEnsure that the project teams provide regular reports regarding project status, issues, and changesWork with project managers and clients to ensure projects requirements are well understood and documented and approved by all stakeholdersEnsure that the project teams provide key project metrics on a regular basis to all relevant stakeholdersKnowledge of the BusinessUnderstand the main business activities for each departmentUnderstand which IT services are required to complete each business activityUnderstand business processes and associated business activities for each user group within a department (Level 2)Advocate for Your Business ClientsAct as an advocate for the client - be invested in client successUnderstand the strategies and plans of the clients and help develop an IT strategic plan/roadmap that maps to business strategiesHelp the business understand project governance processesHelp clients to develop proposals and advance them through the project intake and assessment processInfluence Business and IT StakeholdersInfluence business and IT stakeholders at multiple levels of the organization in order to help clients achieve their business objectivesLeverage existing relationships to convince decision-makers to move forward with business and IT initiatives that will benefit the department and the organization as a wholeUnderstand and solve issues and challenges such as differing agendas, political considerations, and resistance to changeKnowledge of the MarketUnderstand the industry - trends, competition, future directionLeverage what others are doing to bring innovative ideas to the organizationUnderstand what end customers expect with regards to IT services and bring this intelligence to business leaders and decision-makersValue CreatorUnderstand how services currently offered by IT can be put to best use and create value for the businessWork collaboratively with clients to define and prioritise technology initiatives (new or enhanced services) that will bring the most business benefitLead initiatives that help the business achieve or exceed business goals and objectivesLead initiatives that create business value (increased revenue, lower costs, increased efficiency) for the organizationInnovatorLead initiatives that result in new and better ways of doing businessIdentify opportunities for using IT in new and innovative ways to bring value to the business and drive the business forwardLeverage knowledge of the business, knowledge of the industry, and knowledge of leading edge technological solutions to transform the way the business operates and provides services to its customers REQUIREMENTS: Position REQUIREMENTSQualifications & EducationFormal education or several years of work experience in a relevant business or technology disciplineA leader who has worked in a business-facing IT organization with demonstrated experience in partnering with business stakeholdersSkillsAble to work with senior stakeholders to influence the status quoOffers constructive suggestions and acts as a trusted advisor to the businessHighly motivated and self-directed; able to effectively prioritize and execute while under pressureStrong customer service orientationExperience working in a team-oriented, collaborative environmentEmpathetic and with strong interpersonal skills; able to influence, negotiate and resolve conflictProven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writingHighly adaptable and flexible; able to adjust quickly to new situations and changing prioritiesAble to offer creative, innovative, and strategic solutions to business challengesFacilitate and influence end to end engagement to achieve desired business outcomesKnowledge & ExperienceSignificant experience working in a large, complex, and customer-focused service delivery environment, in support of a business strategyExcellent understanding of one or more business areas and a comprehensive understanding of the IT organizationExperience facilitating change management involving business processes and organizational changeDemonstrated knowledge of core business processes and operationsDemonstrated knowledge of strategic use of technology to optimize business objectivesUnderstand and able to communicate core concepts and lifecycle of IT lines of service (e.g. hardware, software, security, project management)Understand and able to communicate complex business requirements to the technology teamsUnderstand and able to communicate technology fundamentals to business teamsProven experience facilitating identification of creative solutionsProven experience conducting business analysis and soliciting, understanding, and verifying business requirementsAble to communicate up and down the management chain, providing the appropriate message to the audience

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About Company

PwC firms help organizations and individuals to create the value theyre looking for.

Were a network of firms in 158 countries with close to 169,000 people who are committed to delivering quality in assurance, tax and advisory services. PwC is the brand under which member firms of PricewaterhouseCoopers International Limited (PwCIL) operate and provide services. Together, these firms form the global PwC network.

In our 3 key areas of business or Lines of Service Assurance, Tax, and Advisory we work with our clients from business start ups to the worlds leading organizations to measure, protect and enhance the things that matter most to them.

We help our own people to learn, discover, develop and make a real difference all the way through their working lives. And we have big ambitions to grow.

PwC Middle East Region is part of what we call the Central Cluster and includes the UK, Europe and Africa as well as the Middle East. The region consists of 12 markets - UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Jordan, Lebanon, Egypt, Libya, Iraq and Palestine.

PwC has been established in the region for over 40 years, we already employ over 4500 people and we are on course to become the Middle East number one professional service firm.