hireejobsgulf

Guest Services Agent

1.00 to 10.00 Years   UAE   12 May, 2020
Job LocationUAE
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Employment: Full Time Develop a thorough knowledge of room locations, room types, rates, discounts, hotel facilities and their hours of operation, special promotions etcGo through relevant information about arrivals during shift; VIP, Regular guests, groups, etc. Room situation and functionsAssign adequate room as per reservation and request from guestPrepare key holders, with room number, rate and departure date. Explain use of elevators and room key and wish a pleasant stayEnter the guest-details in the guest profile in the computer, with any special requests when applicableHandle safe-deposit boxes in accordance with hotel proceduresFiles the registration card under the room-number in the in-house rackUpdate the Front Desk Log Book, in which all essential information and of importance to all shifts is recordedReport on complaints and/ or comments to ManagementAssist in keeping an adequate stock of forms, paper, key cards, etcReport any unusual occurrences to the Shift leader, Front Office ManagerKeep hotel information confidential REQUIREMENTS: Bachelors degreePreferably Arabic or Russian SpeakerWith knowledge in OperaPreferably with experience in hospitality industry in UAEPossess good grooming standardsWith good communication skills

Keyskills :

About Company

Ideally located in Al Barsha heights, the hotel is close to amazing destinations like Dubai Marina, Dubai Internet City, Knowledge Village and Mall of the Emirates. Suitable for the business or leisure traveller alike. Golden Tulip Media is 4-star hotel with 5-star service! Enjoy our Outdoor swimming pool, Gym and health club.

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