Guest Relation Team Leader

Job Description

Passionate about guest interaction and guest satisfaction As a Guest Relations Team Leader, you will lead your team in order to ensure guest satisfaction, under the control of the Guest Relations Manager in the accomplishment of their objectives.What is in it for you:Employee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and the opportunity to earn qualifications while you workOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21What you will be doing:Ensures that all activities adhere to and support the hotels quality standardsTo maintain and achieve a high Customer Satisfaction Score for the departmentTo supervise the day to day operation of the guest relations department to ensure high standards of service and guest care at all times.To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputationTo be constantly proactive in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.To carry out duties of the Guest Services Agent if requiredTo motivate, lead and ensure the continuous improvement of the team to achieve the companys vision and goals.To carry out and supervise regular departmental training and cross training of staff members from other hotel departments.To ensure maintain the lobby and guests are being assisted by colleagues.Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPsReview guest comments daily and takes contact if necessary and possible with the guest for direct actionTo effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office, taking corrective action to prevent recurrence and convert the guest into a repeat customer. REQUIREMENTS: Your experience and skills include:Guest focused personality, committed to quality and Display a positive, approachable attitudeStrong interpersonal and problem solving abilities and the ability to lead by exampleUniversity Degree in Hotel Management, Minimum 3-4 years in a similar role in a five star hotelOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for AccorWe are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrows hospitality.

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About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.