Front Desk Manager

Job Description

As a Front Desk team member youll be the first line of contact for company members. Key is to provide superior customer service while assisting them in class selections, membership questions, Fuel Bar orders and merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong company community.Must Haves:Customer Service: Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Establishing and Maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time.Communicating with Supervisors, Peers, or Subordinates: The candidate must provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely and efficient manner.Key Responsibilities:Deliver first class customer service at all timesGreet, assist and check in customersRespond to customer questions at the studio, per phone and emailHandle studio membership database, register new clients, receive membership payments and maintain client baseEnsure a clean and welcoming atmosphere at all timesGuide customers with regards to the latest studio promotions, membership discounts and/or special eventsHandle pre-orders and orders on the spotCustom to each customers needsMaintain product knowledge for all studio retail operationsHave flexibility with schedule, having the ability to work weekends, holidays, early morning or night shifts until 9:30pm on weekdays.Company Culture Responsibilities Work to uphold company community and culture standards, and live the company mission, vision, and values daily.Represent the brand within the studio and throughout the UAE fitness community.Assist in participating in and enhancing the community with your studio and regional teams Salary: AED 5,000 to 7,000 per month inclusive of fixed allowances. REQUIREMENTS: Strong customer service skillsAvailability for three shifts, one being a weekend dayFriendly, outgoing personality and enjoy social interactionExhibits enthusiasm for the studio and for the jobMust be a patient, courteous listener, able to show empathyResponding to clients request with a can-do attitudeCooperative manner with an optimistic attitudeAbility to prioritize and work within a fast-paced environmentHave an eye for detail and care for the clubs appearance and cleanlinessWork as a cohesive team with all company staff members to ensure efficiency and effectivenessMaintain a professional appearance and behaviorDemonstrate excellent communication skillsCandidates must be at least 18 years or older to apply

Keyskills :

About Company

A leading fitness company in the Middle East