Front Desk Associate

Job Description

Position OverviewThe Front Desk Associate is responsible for fulfilling OliOlis vision of creating awesome experiences and memories for children and families. As a Front Desk Associate, you will be the first point of contact for our company. You will welcome guests and greet people who visit our organization. You will also act as an OliOlis brand ambassador to coordinate front-desk activities, including providing information to guests, selling admission tickets and answering OliOlis phone calls. The primary objective for Front Desk Associate is to engage with all visitors in an empathetic, professional, thoughtful and joyful manner. Front Desk Associate schedules are in shifts between 9:00 AM-7:00 PM or 11:00AM-9:00 PM. Front Desk Associate work 5 days/week including weekends and public holidays with 2 off days during weekdays.The responsibilities are as below:Greets customers and welcomes them into OliOliAnswers phones and directs customer inquiries to the appropriate teammateInforms guests about OliOli and its policies helping them have the best experienceAnswers, screens and forwards incoming phone callsProvide basic and accurate information in-person and via phoneCoordinate with the admin for the front office supplies and keeps an inventory of stockHandles cash transactions between customers with various ticket salesCommunicates general information and answers questions/issues from customersReceives and processes all payments according to standard proceduresProcesses credit and debit cards, helping customers use processing equipmentInforms customers about our services and assesses customer needsPerforms daily opening and closing proceduresCommunicates customer feedback and experiences to the appropriate teammatesContinue to learn and communicate different offerings to OliOli guestsSalary:AED 6,000 to 7,500 per month plus annual air ticket benefits, medical insurance, leave and gratuity benefits in line with UAE regulations REQUIREMENTS: Proven customer service background with work experience as a Receptionist, Front Office Representative or similar roleExcellent organizational skillsExcellent oral and written communication skillsDetail oriented and highly observantPrecise with money counting and transactionsAbility to prioritize tasks and process multiple tasks simultaneouslyCash handling experience preferredFriendly, genuine and outgoing personalityIntegrity, honesty and ability work as part of a teamProven team-player with various demographics

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About Company

OliOli is the Hawaiian word for joy. With 8 galleries and over 40 exhibits, OliOli is an interactive play museum of delights to stimulate a childs body and mind.

We exist to bring wow experiences to children of all ages - creating a wholesome and delight-filled alternative to screen-based fun. Each space has been thoughtfully conceived with creativity and innovation, designed to inspire, stimulate imagination and curiosity, and spark a love of learning.