Expo Guest Services Deputy Zone Manager

Job Description

This is a 1 year contract for Expo 2020 in Dubai, starting 5th April 2020. Please read the candidate profile section fully - if you do not meet this criteria, we unfortunately cannot consider your application.The role of the Guest Service Deputy Zone Manager is to assist in the development and implementation of operational planning, particularly with crowd management.Main responsibilities will include:Assisting in the zone plans in regards to crowd management, evacuation and welcome services for Expo 2020.Develop host and volunteer operations for the assigned zone.Develop crowd, queue and pedestrian flow management for the zone.Assist with the zonal design, production, training, testing and implementation of evacuation and crowd management plans.Support with staff and volunteer trainingSignage and wayfinding plansProcurement and onboarding of HostsOnce the planning phase is completed, you will move into an operational role which will include responsibilities such as:Deliver briefings/debriefings at a Supervisory level for up to 40 peopleAssess and mitigate any crowd safety issuesLiaise with Venue Operations to deliver strategic responses to visitor related incidentsAlign with other areas, including Accreditation, Venue Management, Ticketing and Security to ensure operational plans are aligned and well coordinated.Support with crowd and queue management and crowd engagement. Salary: AED 11,000 to 14,500 per month inclusive of fixed allowances. Additional benefits: 20 days holiday (pro rata), discretionary bonus REQUIREMENTS: Currently residing in the UAE (visit visa, spouse visa or residence visa) - EssentialAvailable to start 5th April 2020 until 15th April 2021 - EssentialDegree educated - EssentialFluent in English - EssentialFour years experience within major events (Olympics, Games, Expos, Festivals etc) - EssentialFour years experience working with large scale visitors/crowds - EssentialExcellent knowledge of Microsoft Office products, eg Excel - Essential

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About Company

We were the senior leadership team of the London Organizing Committee of the Olympic and Paralympic Games (LOCOG) that planned, delivered and operated the London 2012 Venues and Olympic Park.

In 2013, Trivandi was set up to share our knowledge and expertise in venues and mega events, providing strategic consulting, assurance and implementation services. By building trust and leveraging great relationships, we have delivered in over 21 countries around the world.

We bring events and venues to life by creating and delivering spectacular visitor experiences