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Customer Solutions Engineer

1.00 to 10.00 Years   UAE   09 Dec, 2020
Job LocationUAE
EducationNot Mentioned
SalaryNot Mentioned
IndustryNot Mentioned
Functional AreaNot Mentioned

Job Description

Employment: Full Time Provide technical assistance for Sales and act as main point of contact for all technical discussionsProvide Pre-Sales support including:Generate link budget analysis using the optimum capacity based on the available inventoryCollaborate with the customer to understand its requirements and capabilitiesWork with Sales to understand RFP requirements and collaborate internally to generate technical proposalDesign the solution and provide technical proposal to meet customer requirements; solutions can be just satellite capacity, satellite capacity and managed services, or just managed services.Identify and qualify potential partnerships to meet market demandsDrive prioritization of opportunities in regionProvide Post-Sales support including:Drive work ordersManage customer and the technical support team availability in driving the work ordersEnsure the space segment and ground equipment is ready prior to service activationMaintain good Customer CommunicationEnsure customer is on target and kept up to date.Learn customer plans to set ABS up for any follow on dealsTechnical contact escalation point for ongoing operational issues that need customer actions REQUIREMENTS: Understand the fundamentals of satellite communications and link budget analysisGood understanding of ground equipment functionality, implementation, and operation; hands on experience is a plusKnowledge on regional market demands, potential customers, competitors, vendors, available solutions and market pricingVSAT platforms and modem technologies data and video services such as iDirect, Newtec, Comtech, Novelsat, RomantisGood understanding on mobility network or SATCOM on the moveExperience in design and installation of video services to include contribution, distribution, OTT, and new technologies; related experience in Video Broadcasting is a plus

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About Company

The world is connected as never before and the importance of this connectivity to everyday lives is more apparent than ever. Transforming communications, ABS delivers cutting-edge satellite services to meet this growing demand across the Americas, Africa, Asia Pacific, Europe, the Middle East, Russia and CIS countries. Operating a fleet of six satellites, we serve 93 percent of the world.

Our local knowledge and entrepreneurial spirit means that we can create and deliver innovative services that meet the current and future demands of our customers. We deliver a complete range of end-to-end solutions from Direct-to-Home (DTH) and cable TV distribution (CATV) through to cellular backhaul, VSAT and data services with diverse transit through our European, Middle East and Asian Internet gateways.

Headquartered in Bermuda, we have offices across the world in the United States, United Arab Emirates, South Africa, Philippines, Indonesia and Hong Kong.

At ABS, we are dedicated to providing flexible, powerful yet affordable satellite connectivity. Our local insight combined with our extensive fleet, enable us to deliver the very highest quality connectivity solutions that challenge the norm.

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