| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Qualifications (Academic, training, languages) * Bachelor degree in Management/Communication or equivalent from a recognized university. * Capable of usingCRMsystems and tools; proficient in Microsoft Office * Fluent in English &Arabic languages Work Experience * 5+ years of related working experience in a similar role in customer relations or customer care in any service industry, preferably in aviation; experience withlow-costairline is a plus. * Alert, with high ability to react and give immediate solutions without compromising results. * Customer care oriented with capability to negotiate and persuade based on given conditions * Capable of identifying problems and immediately reacting to situations of different nature such as angry customers,complaintsand special requests. * Proven skills inanalysingdata, identifyingpitfallsand recommending cost-effective solutions. * Cost-oriented, possesses effective persuasive, negotiation, problem solving anddecision-makingskills. * Effectiveinterpersonal relations to execute new initiatives that support companys objectives. * Capability of understanding market trends andchannellingthem leading to enhancing customers experience. * Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
Keyskills :
Air Arabia (PJSC), listed on the Dubai Financial Market, is the Middle East and North Africas first and leading low-cost carrier flying to over 100 destinations across the world. Air Arabia was the first airline to introduce the low-cost carrier concept in the region and is on a mission to serve all Arab countries and beyond, constantly undergoing aggressive route expansion, taking advantage of its ideally located hubs in the United Arab Emirates, Morocco, Egypt and Jordan. Over the past thirteen years, Air Arabia, through continuous market research and customer feedback, provides a range of value added services to millions of passengers who chose to fly with Air Arabias fleet of A320 aircraft. The airline commenced operations in October 2003 and achieved financial break-even from its very first year of services and has been profitable ever since.
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