CRM Executive (Sales & After Sales)

Job Description

Employment: Full Time Job Duration: Permanent Employment CRM EXECUTIVE (SALES & AFTER SALES)Objectives:The role is responsible for maintaining a good working relationship with client/ stakeholders on a day to day basis, ensuring all requirements are met on time and as per project requirements.Main responsibilities:Customer Relationship Management maintain a daily effective communication with all stake holders with respect to various projectsFollow up with the customers, provide/ coordinate updates with Sales department.Ensure completion of project requirement with the Sales department for new and on-going projects.Handle, keeping track and resolve customer complaintsCommunicate proper information, archive documentations, and provide the needed advice to the complaints coming from Sales department.Monitor CRM activities and fill out CRM on all day to day interactionsDevelop and maintain an updated sales database of key customer stakeholders.Engage with stakeholders, vendors and trade partners to identify potential sales synergiesEstablish CRM opportunities for customer engagement and sales maximizationMaintaining accurate records of all sales and forecasting future revenueThe role includes all activities of the complete sales cycle starting from prospecting and lead generation to closing sales deals.Reporting to:Commercial ManagerDuration:PermanentWorking Hours:Sun-Thu, 9am-6pm REQUIREMENTS: University Qualifications:Preferably Engineering/Architecture GraduateNature and length of previous experience:Must have 2-3 years in a CRM / marketing / sales administration role.Soft Skills and Personality traits:Excellent communication skills, business-savvy and expertise in CRM.Young, energetic, activity oriented, goal driven, self motivated.Proactive, detail-oriented candidates who can finish tasks within tight deadlines.Specialist knowledge:Technical knowledge & experience in facade design, aluminum windows & accessories, aluminum doors & accessories, curtain walls, shading systems (Pergolas), rilings & fences, office glass partitions.

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About Company

Over 30 years of designing high-quality aluminium products, ALUMIL is one of the largest and most trusted names in home windows and patio doors.

At ALUMIL we are building excellence every day.

Through our modern production facilities and strict quality controls along the entire production line, we ensure the creation of superior products of high added value. Our continuous research and development leads to offering unique solutions with many innovative features, which totally meet the needs of our customers.