Conference Concierge

Job Description

At Fairmont Hotels & Resorts, our engaging service and delicious cuisine make every special event a truly memorable affair, both within our distinctive surroundings and off-site. Your vision and leadership as Conference Concierge Catering, Conference Services &/or Events will ensure an engaged team, efficient operations and service that exceed the expectations of every client.Hotel Overview: Fairmont Bab Al Bahr, "gateway to the sea" boasts a prime location at the mainland gateway to the cosmopolitan city of Abu Dhabi, the capital of the United Arab Emirates. With its strikingly contemporary architecture, this beachfront business hotel offers the highest level of comfort and elegance throughout its 369 guestrooms and suites, including the ultimate exclusive lifestyle hotel experience with Fairmont Gold.Summary of Responsibilities:Reporting to the Banquet Manager, Conference Services &/or Events, responsibilities and essential job functions include but are not limited to the following:Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.Consistently offer professional, friendly and engaging service.Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customers satisfaction. Check in multiple times throughout the day to assist with changes/updates.Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.Be actively visible on the floor, and always accessible to the customer via phone/Nextel/radio.Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.Attend pre-conference/event meetings with clients and summarize job responsibilities, contact information, and course of action in absence of Conference Concierge.Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay. Must be flexible to accommodate irregular and/or extended hours.Conduct any/all site inspections as required. Able to handle walk-in inquiries.Attend necessary meetings within hotel that effect/are effected by the Catering, Conference Services &/or Events department.Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.Inspect VIP rooms, guest rooms, and/or hospitality suites.Additional responsibilities, as outlined by Director or Assistant Director. REQUIREMENTS: Qualifications:Previous leadership experience within luxury market, in similar role, required.Computer literate in Microsoft Window applications and relevant computer applications required (Micros Opera S&C, and Meeting Matrix preferred).University/College degree in a related discipline preferred.Excellent communication skills, both written and verbal required.Strong leadership, excellent interpersonal skills, and superior problem solving abilities.Highly responsible, reliable and ethical. A reputation for honesty and integrity.Highly motivated self-starter, able to work in fast moving environment.Ability to focus attention on guest needs, remaining calm and courteous at all times.Ability to work days, nights and weekend; when necessary.Visa REQUIREMENTS:Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin. Living and working in Abu Dhabi: Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations. When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation. There are currently no income taxes in the United Arab Emirates. Abu Dhabis heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.APPLY TODAY: Whether youre launching your career or seeking meaningful employment.ABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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About Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, Londons The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the worlds largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the worlds most unforgettable destinations, Fairmonts unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests