Cargo Customer Service Supervisor

Job Description

To support all Pricing functions, Sales enquiries of flydubai Cargo in the UAE market.KEY ACCOUNTABILITIESKey ActivitiesHandling queries regarding rates, space and getting maximum info of the query such as number of pieces/weight/dims etc.in order to quote accordingly.Assisting in freight accounting and verification.Responding to customer queries by answering product and service questions; suggesting information about other products and servicesAssist with preparation of sales tariffs for all flydubai Cargo products and services on the basis of a prudent business case without an impact on the bottom-line arising from the proposed rates / deals.Develop and build professional relationships with the cargo agents/freight-forwarders /shippers/consignees within air cargo market in order to enhance opportunities for the flydubai Cargo.Assist the sales team in achieving sales targets/revenue for flydubai Cargo from various market segments through effective servicing of existing customer base and identification of new business opportunities from customers of the air cargo market. Monitor capacity available and coordinate with customer and department.Flight bookings/reservations, updates and close out.Maintaining flight figures and statistics of customer-revenue per flightUpdate of flydubai Cargo system with all relevant info.Follow up for outstanding balances from debtors for on-time recoveryCoordinate and support post office mail business from UAE and support them with post uplift proof of delivery & prepare performance reportCoordinate and support the FZ and EK cooperation and alignment efforts for UAE sales and pricing, this requires interaction with EK HQ and EK UAE sales and pricing office.To look for possibilities of increasing revenue by calling customers/freight forwarders, and assisting in monitoring competitor activitiesCoordinate with all inter-departments inside/outside cargo department to support the smooth functioning of business REQUIREMENTS: MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLSMinimum QualificationUniversity Degree or equivalentExperienceMinimum 3 years experience in Cargo Industry in UAE of which minimum 1 years Air Cargo / Logistics experienceKnowledge / SkillsComputer literate with expert knowledge of MS OfficeSound financial-analytical abilityCertificate / License requiredValid UAE driving licenseAdditional REQUIREMENTSMust be fluent in written and spoken English, knowledge of Arabic is desirable.CORE COMPETENCIESCustomer FocusTeam workEffective CommunicationPersonal Accountability & Commitment to achieveResilience and Flexibility (Can do attitude)

Keyskills :

About Company

Dubai-based flydubai strives to remove barriers to travel and enhance connectivity between different cultures across its ever-expanding network. Since launching its operations in 2009, flydubai has:

• Created a network of more than 90 destinations in 44 countries.


• Opened up 62 new routes that did not previously have direct air links to Dubai or were not served by a UAE national carrier from Dubai.


• Operates a single fleet type of 58 Next-Generation Boeing 737-800 aircraft and will take delivery of more than 100 aircraft by the end of 2023.

In addition, flydubais agility and flexibility as a young airline has enhanced Dubais economic development, in line with the Government of Dubais vision, by creating trade and tourism flows in previously underserved markets.