| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Employment: Full Time Manage the call center activities in all stores coordination with delivery / operation managerLead all communication with Aggregators regarding (Campaigns, offers, Menu changes, Customer issues)Support all the Call center staff when needed in their daily duties (Taking calls, punching orders, Resolve customer complaints and escalations)Review Customer reviews through social media and aggregators platform and resolve itContinuous coaching for call center staff to enhance their skills and knowledge, keep them updated with all changes related to the knowledge and operationsProvide the management with daily reports showing yearly transactions progression (Year Vs Year)Implement new processes in the Call center to enhance the level of serviceMonitor & supervise the implementation of the call center plans in coordination with operation manager, to maintain the highest standard of performance and products REQUIREMENTS: 38 years old and belowBachelors Degree in Business Administration or any related courseMinimum 1 year of work experience in managing F&B Call CentreAdvanced proficiency in developing relevant KPIs and conducting analysis based on learned metricsAble to multi-task and can work under pressureAble to demonstrate strong leadership and interpersonal skillsExcellent communicator (written and verbal)Candidates who can start immediately will be prioritized
Keyskills :
RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.
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