| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Job Summary:- To contact current and new customers (through outbound & inbound means) and generate orders in order to achieve company business targets / objectives.Job Responsibilities:- Responsible for achieving KPIs (daily, weekly, monthly).- Responsible for contacting customers and generating orders.- Responsible for receiving inbound and outbound calls and generating orders.- Responsible for attending to all customer problems / issues without delay.- Responsible for the creation of new customers, maintaining current and new customer bases and customer satisfaction.- Responsible for performing any other duties assigned by superiors / senior management. REQUIREMENTS: Education, experience and skills:- Preference to have at least 2 years experience in a Call Center set up.- Very strong customer service background.- Must be having knowledge & experience with support and call center tools including phone systems, CRM or call logging.- Must be having very strong knowledge of customer care techniques & processes; listening skills; customer satisfaction; excellent telephonic skills; Customer focus & service.- Possessing excellent communication & presentation skills (both written & verbal).- Must be having very strong selling skills / abilities - convincing customers; addressing objections.- Must be having excellent problem solving skills.- Proven ability & experience in achieving KPIs / targets.- Proven ability & experience in performing variety of tasks (multitasking).- Possessing strong negotiation skills / abilities & data entry skills.- Must be a team player, innovator & results oriented.
Keyskills :
A leading FMCG company in GCC.
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