| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Employment: Full Time Job Summary:Call Center Manager is managing the team to provide excellent customer service to clients.The Call Center Manager will assist in establishing call center objectives, process, and enhancement roadmap by troubleshooting and analyzing call center data to focus on improving performance and processes.Duties:Lead the Call Center Function and agents to ensure optimal performance and superior customer service.Provides leadership, guidance, and support to the Customer Support Specialists.Ensure SLAs and KPIs are met for Call Center and CSC specialists, that includes performance reviews, attendance, abandonment rate, inbound & outbound calls, emails, PPM Scheduling, and reporting, etc.Provides personalized customer service of the highest level and ensures full customer satisfaction by resolving issues expeditiously.Handles escalated calls, complaints, questions, and queries as necessary. REQUIREMENTS: Qualifications:Bachelor Degree8+ years experience in call center experienceExperience and Skills:Comprehensive Call Center knowledgeOutstanding Customer care and service skillsExceptional organizational and time management skillsGood analytical skills and logical reasoningExperience in managing staff and providing motivation to achieve excellent resultsAbility to meet tight deadlines
Keyskills :
Service
Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs.
Knowledge
Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term.
Care
At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, thats why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.
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