| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
JOB DESCRIPTION:Answer incoming calls and respond to customers callManagement and resolve customer/vendor complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resources, necessarily with the vendor management teamDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reportsOther duties as assignedHandle the vendor management calls whenever necessaryUpdate job knowledge by studying new product descriptions; participating in educational opportunitiesAccomplish sales and organization mission by completing related results as neededEstablishes policies by entering client information; confirming pricingMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures REQUIREMENTS: Our company looking for a CALL CENTER AGENT to be based in Abu Dhabi, UAE.- Must be Arabic nationality- Male / Female are welcome to apply- Must know how to write and speak ARABIC and ENGLISH- Must atleast have 1-2 years of experience in Customer Service.Qualified applicants shall be contacted by HR department.Salaries are to be based upon interview.
Keyskills :
Al Reem International Construction encompass all areas of Civil Engineering, Fit-out & , Health Care and Piling, delivered through skilled Engineers working together to make a great design project.
Al Reem works closely with clients to ensure that projected designs match their needs and are functional, safe and economical.
Al Reem has a wide range of Electromechanical and Mechanical, Electrical and Plumbing Solutions to fit your needs.
Al Reem carried out the entire piling function by the combine supervision and assistance of Structural Engineers, Mechanical Engineers.
We have the pleasure to introduce ourselves as a growing Hospital Civil and service providing company. We have strong business connections, providing solutions and services to major corporate business entities in U.A.E.
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