Assistant Manager

Job Description

Assistant Manager 2The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.Key Accountabilities:Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when neededAssign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient mannerGreet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standardsReport occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfactionHandle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of productsMotivate team members and provide them with the necessary support in terms of training and development in order to optimize sales resultsSupervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respectedSpecific for Sports Goods: Communicate with local suppliers, negotiate prices and place ordersSpecific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standardsSpecific for Sports Goods: Perform other related activities such as communicating shop events and promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs, liaising with local sports clubs REQUIREMENTS: Qualifications, Experience, KnowledgeBachelors Degree1-2 years of experience in a managerial role; experience in retail is a plusGood product knowledge and understanding of store operating proceduresProficiency in MS OfficeFluency in EnglishDeep product knowledge across all departments

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About Company

Azadea Group is a premier fashion and lifestyle retail company that owns and operates more than 50 leading international franchise concepts across the Middle East, North Africa, Asia and Europe. Since its inception in 1978, the Group has grown a substantial chain of stores representing leading international brand names in fashion and accessories, food and beverage, home furnishing, sporting goods and multimedia.With over 11,000 employees, the company boasts a solid infrastructure overseeing more than 600 stores spread across 15 countries including Algeria, Bahrain, Cyprus, Egypt, Ghana, Iraq, Jordan, Kazakhstan, Kingdom of Saudi Arabia, Kuwait, Lebanon, Oman, Pakistan, Qatar and United Arab Emirates.