| Job Location | UAE |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Job PurposeThe purpose of this position is to manage and maintain the consumer process/policy repository, improve process awareness and be responsible for implementing dus quality framework to drive quality and compliance within Consumer Business.This position is responsible for development and maintenance of the process risk register within consumer business.The position will recommend & execute process improvements to enhance customer experience, reduce fraud and drive automation & process efficiency within consumer business and assist Consumer Product Managers in project execution through timely process development. REQUIREMENTS: Minimum Experience:Minimum 3-4 years direct work experience in process development and execution within Telecoms.Minimum Education:Bachelors degree or higher in business management or improvement or relevant fieldKnowledge and Skills:Knowledge of Telecommunication methodologiesStrong technical know-how (to be able to drive a systematic and monitored metric-oriented way of working and team performance) capturing as well as MS Office packages - Visio, Excel, Word, & PowerPoint in particularKnowledge of process analysis and documentation. Certification in process improvement standards and methodologies like Six Sigma, BPM (Business Process Management) lifecycle, and in BAM (Business Activity Monitoring) is a significant plusDemonstrable expertise in devising and implementing streamlined processes to improve efficiency, timeliness, and sales productivity while reducing costsExceptional communication and writing skillsAnalytical and problem solving skillsFluent in EnglishPresentation skillsOrganizational CommitmentAchievement MotivationFlexibilityInnate quality of wanting to make a personal difference and add value to the organization
Keyskills :
du is the new telecommunication services provider in the UAE. We are an integrated service provider offering voice, data, video and content services over fixed and mobile networks to residential and business customers.
du has three broad target segments:
Consumers: Focusing on individuals and households by offering mobile and fixed voice calling, Internet, data services and television.
Businesses: Focusing on small to very large corporations and government agencies by offering integrated fixed and mobile business solutions including voice, data, content and applications as well as professional services.
Carriers: Focusing on providing carrier, international data networks and wholesale services to international operators, multinational corporations and telecom carriers.
The needs of our customers are our primary focus. Our aim is to provide new and innovative services that deliver a better customer experience.
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