Senior Cisco Contact Center Engineer

5.00 to 7.00 Years Tabouk, Saudi Arabia 04 Apr, 2023

Job Location	Tabouk, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	IT Services
Functional Area	Not Mentioned

Specialized in Designing, Configuring and Maintaining UC Clusters integrated with UCCX/UCCE/ICM/CVP/CUIC/Finesse and Call/Video Recording.
Integration with third party software like SMS, Email, facebook and WhatsAPP.
CCNA, CCNP routing and switching.
CCNA, CCNP Collaboration.
Cisco VOIP: H323/SIP/MGCP/ SIP trunk, Gatekeepers, SRST, QoS, Cisco IP Telephony, CME, CUCM (9/10.5/11.6/12.6) Unity, Unity Connection, UCCX, UCCE (ICM, Loggers, Routers, HDS, PGs) IPIVR/CVP, Scripting, Business Call Flow, Call handler, SQL DB, CTIOS, Presence, Call Routing, Translation Routing, Device Mobility, Call Recording, Finesse and CUIC Reporting.

Telecom:
Voice Gateway: 39XX 38XX, 37XX SIP, T1/E1, ISDN, PRI, MPLS Cloud.
Networking Environments Protocols/ Management Tools: RTMT/SNMP/SYSLOGS/CISCOWORKS, WIRESHARK, ROUTING PROTOCOL (BGP, OSPF, EIRGP, IGRP), routed protocol (TCP/IP), WAN/LAN/WLAN/GPRS/GSM/EDGE, VPN, DHCP, FIREWALL, DNS, TFTP traffic filters using standard and extended access-lists, distributed ?lists, and route maps, traffic shaping, COS, QOS and tuning network for optimum convergence and load balancing.
Cisco Router/Switch:
Catalyst Switches: L2/L3, Branch ISR-Core and Edge Routers, Performance tuning: VTP, STP, PVRST +, HSRP, VRRP, GLBP, GRE tunneling (IPV4 and IPV6), and ISP MPLS Cloud.
OS/Server:
ESX Server/Linux/Unix/windows 2016 and 2019.
Software:
Cisco IOS/Jabber and IP Communicator/VMware/backup and Data Recovery Tools/Visio/Call Recording.
Hardware:
Cisco UCS and BE server/Dell/HP.
Database and Scripting:
SQL, UCCX scripting, CUIC Contact Center Reporting.

Keyskills :

APPLY NOW

Related Jobs