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Contact Centre Representative

1.00 to 10.00 Years   Tabouk, Saudi Arabia   08 May, 2023
JAL Human Resources Co.
1 Jobs Openings
Job LocationTabouk, Saudi Arabia
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

ROLE PURPOSEWorking within the NEOM Facilities Management Contact Centre, the role is the primary point of contact between all end users (customers) and the NEOM CAFM system. The role will ensure all calls and requests are accurately recorded in the CAFM system, tickets raised for work orders, works tracked to completion and customers sign off on all works achieved successfully and to the customers satisfaction.˙KNOWLEDGE SKILLS AND EXPERIENCE

  • Answering incoming calls and responding to customer?s emails, App requests
  • Managing and resolving customer complaints
  • Inputting accurate data into CAFM/ ERP systems
  • Managing the creation, tracking and close out of all tickets raised in the CAFM/ ERP system
  • Identifying and escalating issues to supervisors
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Completing call logs and reports
  • Other duties as assigned

Keyskills :

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