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Contact Center Agent

1.00 to 2.00 Years   Tabouk, Saudi Arabia   09 Jun, 2022
JAL Human Resources Co.
4 Jobs Openings
Job LocationTabouk, Saudi Arabia
EducationHigh school or equivalent
SalaryNot Mentioned
IndustryFacilities & Property Management
Functional AreaNot Mentioned

Job Description

  • Answering incoming calls and responding to customer?s emails, App requests
  • Managing and resolving customer complaints
  • Inputting accurate data into CAFM/ ERP systems
  • Managing the creation, tracking and close out of all tickets raised in the CAFM/ ERP system
  • Identifying and escalating issues to supervisors
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Completing call logs and reports ? Other duties as assigned

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