Senior Manager - Global Monitoring Engineering

Job Description

Senior Manager - Global Monitoring EngineeringDescriptionAt Pearson, we?re committed to a world that?s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it?s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology ? and each other to surpass these boundaries ? we create seeds of learning that become the catalyst for the world?s innovations, personal and global, large and small.The Manager of Global Monitoring Engineering manages one or more software engineering teams on projects of moderate to large size and complexity. This position will be accountable for engineering rigor, product roadmap assurance and practice management aspects.In conjunction with Technology and Operations management, the incumbent manages a team of Systems engineers and software engineers in projects. The manager will oversee department staffing issues, including employee issues, counseling, performance appraisals, etc. and will also provide recommendations on hiring, firing and salary adjustments. The incumbent will ensure that goals are set for all teams and that the teams are meeting those goals. The manager will participate in the solution and resolution processes.ACCOUNTABILITIES AND RESPONSIBILITIESListed below are the typical duties and responsibilities expected of an individual for the job title described in this document. The items specified below are a guideline of the minimum expectations for the job title.Engineering Rigor / Roadmap Assurance / Delivery? Demonstrates and implement engineering best practices or processes within engineering teams.? Setting and driving engineering and operations goals for teams and individuals.? Directly engage with the product management in planning and understanding the product vision.? Ensure product roadmap is agreed with the product teams engaging right level of SMEs.? Ensure the right business solution is provided using the appropriate technology options.? Ensure relevant technological road map items are addressed in the team backlogs.? Enable timely delivery of the projects.? Facilitates communication between project teams, including engineering status and technical information (architecture, design and implementation objectives).? Coordinate and resolve project related issues from development group/s (including vendors).? Determines deliverables and supporting artifacts for the release at the onset.People / Practice Management? Collect feedback and conduct performance appraisals, confirmations, promotions (accountability with Peoples team to drive end to end process)? Motivate team to get the best even at the most difficult times.? Facilitate team mobilization to meet the delivery requirements (accountability with Peoples team to drive end to end process)? Ensure individuals adhere to professional code of ethics and code of conduct at Pearson.? Technical leadership and guidance for engineering initiatives.? Management of moderate to large sized operations and engineering teams.? Determines the right mix members in the team/s.? Administration activities related to reporting lines - this includes timecard approval, leave approval, or any other delivery related requirements? Coaching and mentoring of team members and conflict resolution.? Provide periodic engineering reports or status defined.Consulted? Defining Architectural, quality engineering and project management practices.? Making decisions on architectural, quality and delivery aspects.? Establishing platform or organizational level technology decisions that may impact stability and/or NFRs.? Implementing toolsets and technologies.? Providing estimates or delivery plans.? Establishing environmental standards or changing processes.? Establishing or changing support processes - e.g. release, production support, and infrastructure.EDUCATION / EXPERIENCE? Bachelor?s degree in Computer Science / MIS or equivalent experience required.? Minimum seven (7) years of experience in software engineering and design and three (3) years of additional experience in management.KNOWLEDGE, SKILLS AND ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.? Ability to independently learn and actively seek new skills and knowledge to advance the development capabilities of the organization.? Ability to evaluate performance of individual engineers and as a team and prescribe appropriate remedies for issues.? Ability to leverage teams dive into new technological and product domains aligning with organizations technological and product vision.? Strong communications skills and the ability to communicate technical concepts to non-technical people and work with a variety of internal and external groups.? Ability to be self-motivated and work collaboratively with different divisions of the organization to achieve the objectives of the Technology and Operations organization.QualificationsSignificant experience or knowledge required in the following areas:? Mainstream Linux distributions, such as Redhat 5/6, CentOS 5/6, Ubuntu 12 and 14.? Web / Application servers (eg: - IIS / Apache)? Object Oriented Design and Programming? Core Technological Platforms (eg: - J2EE / .NET / PHP)? Web Services (eg: - SOAP / REST)? Configuration management systems (Chef, Puppet and Ansible)? Server configuration, monitoring, trending, network and storage design and high availability. Including DR systems in geographically separate data centers.? Apache HTTP web server, HAProxy, Redis, Kafka and NginX.? Cloud technologies, preferably in AWSPreferred certificates, Licenses, Registrations? Redhat Certified Systems Engineer (RHCE)? Oracle Certification for Java? Scrum Master Certification (CSM)? PRINCE2 Practitioner or PMP Certification? ITIL/IT Foundation Certification? AWS CertifiedPrimary Location: LK-LK-ColomboWork Locations: LK-Colombo-200 Nawala Maga One Maga One No. 200, Nawala Road, Narahenpita ColomboJob: TechnologyOrganization: Technology and OperationsEmployee Status: Regular EmployeeJob Type: StandardShift: Day JobJob Posting: Sep 10, 2019Job Unposting: OngoingSchedule: Full-time RegularReq ID: 1911809Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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