Manager - Systems Administration

Job Description

Manager - Systems AdministrationDescriptionAt Pearson, we?re committed to a world that?s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it?s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology ? and each other to surpass these boundaries ? we create seeds of learning that become the catalyst for the world?s innovations, personal and global, large and small.The Manager - Systems Administration, is primarily responsible for providing guidance to the Platform OS team when it comes to designing, implementing and maintaining Pearson infrastructure across the globe. The engineer determines the severity of issues (triage), prioritizes issues, performs diagnosis of system and software components to identify root cause, and takes action or recommends corrective action for resolution.He is responsible in providing guidance and assist engineers in engineers to work with other networks, database, software and quality engineering teams and technical product managers and vendors to clearly state problems, troubleshoot, diagnose and/or resolve complex technical issuesACCOUNTABILITIES / RESPONSIBILITIES

• Lead from the front and Provide guidance to the members of Platform OS team in designing, implementing and maintaining Pearson infrastructure across the globe (both Linux and Windows).
• Prioritize work based on customer requirements.
• Manage customer escalations.
• Identify avenues to create a better customer experience.
• Scheduling work and break hours and ensure there is enough coverage (Platform OS team operates in 24\
• 5 roster and weekend on-call support).
• Provide monthly reports and status updates to senior management.
• Set goals for team members, track them throughout the year and provide continuous feedback to team members and help the team to groom in to the next level.
• Assist senior management on promotion recommendation and salary increases.
• Identify training (both technical and nontechnical) requirements and work with HR / Finance teams and get the team to participate in training events.

QualificationsTECHNICAL COMPETENCIES

• 5 Years of experience on Windows / Linux Administration .
• 3 Years of experience in managing a technical team.
• Strong proficiency with mainstream Windows or Linux systems such as Windows 2008, Windows 2012, Windows 2016, RHEL, Ubuntu or CentOS
• Experience in Agile project management.
• Sound knowledge on network protocols such as TCP/IP, DNS, NLA, HTTP, FTP.
• Experience on working with multiple cloud providers such as AWS, Azure vCloud Director and OpenStack will be an added advantage
• Familiarity with fundamental networking/distributed computing environment and virtualization concepts.

NON-TECHNICAL COMPETENCIES

• Should have very good verbal and written communication skills.
• Should be able to work independently with minimum supervision from onsite locations.
• Should be willing to work on extended and irregular hours when required.
• Strong self-starter, motivated to help TEAM in their deliverables
• Should be able to carry out expected tasks without supervision
• Ability to handle multiple concurrent tasks
• Right attitude, a passion for customer service and good interpersonal skills.
• Excellent analytical and problem-solving skills
• Ability to make sound decisions in critical situations
• Ability to work efficiently in a fast paced environment

EDUCATIONAL and PROFESSIONAL QUALIFICATIONS

• Bachelor?s degree in Computer Science, IT or any other equivalent qualification.
• ITIl Foundation Certification
• Any Cloud related certifications would be an added advantage.
• Certified Scrum Master (optional)

Primary Location: LK-1-ColomboWork Locations: LK-Colombo-Orion City Sascon Bldg Orion City Sascon Building No. 752/5 Dr Danister De Silver Mawatha ColomboJob: TechnologyOrganization: Technology and OperationsEmployee Status: Regular EmployeeJob Type: StandardShift: Day JobJob Posting: Sep 9, 2019Job Unposting: OngoingSchedule: Full-time RegularReq ID: 1911082Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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