| Job Location | Sousse, Tunisia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Focus is the entity of Focus group specialized in the IT Outsourcing and software development.Working with world renowned leaders in the fields of telecommunications, Automotive, ERP and Business Intelligence such as Nokia Networks, Continental, Parrot, SAP, Focus has developed a solid expertise in a wide range of technologies related to embedded software development, mobile application development, data analysis solutions development? For our purposes, we are recruiting:Work/Study SAP Technical Support EngineersMission:Within a project team as a Technical Support Engineer, you will support an operator of a SAP client. Your duties will include: * Managing technical incidents.* Monitoring and managing the incidents.* Ensuring quality of services provided on the perimeter of the support incidents.* Diagnosing and / or resolving technical customer problems level 2 and 3.* Ensuring preventive maintenance and customer relationship.* Providing knowledge sharing.Profile:* Computer Science background (Bac +3).*Fluency in business English is required.* Able to work effectively in a team environment.* Excellent written and verbal communication skills.* Excellent interpersonal skills.* Strong troubleshooting and problem solving skills.* Focus on quality delivery.About Focus Group :Focus is a Tunisian Group specialised in software engineering and IT services.With presence in Tunisia and in Europe, Focus offers a wide range of IT solutions in the areas of embedded systems, ERP and BI, IT infrastructure solutions? Certified ISO 9001 and CMMI L3, Focus has among its references national and worldwide leaders such as Continental, Nokia-, Parrot or SAP
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