Technical Training Manager

Job Description

Reporting to General ManagerCore Responsibilities

• Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence
• Conduct technical training and performance reviews of team members and identify areas of improvement.
• Ensure standard operating procedures and guidelines are in place.
• Ability to identify strengths and weaknesses of team members and suitably make changes if required.
• Monitors current/backdated/warranty/repeat jobs to ensure the team follows the set process. This includes reviewing job cards and other documentation to justify warranty/repeat claims and facilitate smooth processing.
• Evaluate the case concerning customer complaints, prior warranty repairs, etc.
• Periodic training for the team explaining the process and work operation steps for each activities.
• Must be intuitive and be proactive to take effective steps in case of critical issues.
• Task allocation and performance evaluation of team members.
• Resource management skills and ability to handle complex/sensitive issues.
• Encourage team interaction, boost employee motivation, and appreciate team contribution.
• Ability to match tasks with opportunities for development so that employee potential is utilized to the maximum.
• Present weekly, monthly, and annual reports to Management as per Management Requirements.,
• Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
• Arrange for resources and help in solving technical problems as and when needed.
• Do the balancing act of managing technical processes and teams along with using his technical skills to provide the necessary environment for project success.
• Ability to manage change and effectively pass on the information down the line to concerned teams for smoother execution.
• Delegate and allocate responsibilities efficiently to applicators end to end.
• Investigate and report any technical issue reported by the customer or service team.
• Display a good understanding of the organizations mission, goals, and strategies in daily work.
• Coordinate with customer services representatives, Sales Advisors, and other departments related to ensuring that they have all related information as customers requirements.
• Report to the management while visiting different sites, sending a report for each visited site.

Candidate Specifications

• High automotive technical certification or bachelors in automotive engineering.
• Minimum 10-15 years experience in a related field
• Able to work both independently and within a team to analyze a problem logically, identify the root cause and document the results

Please note only shortlisted candidates will be contacted. Thank you for your interest in joining us!

Keyskills :
Technical Training performance reviews Customer Complaints Automotive Engineering Technical Skills

About Company

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.