Sr. Branch Manager

Job Description

Work location: SharjahPreferred Candidate: National OnlyJob PurposeTo position the branch as an effective sales and service outlet by providing superior customer focused service, increase the customer base and meet the branch targets. Ensure that local regulatory compliance functions are in place and monitored properly. Business risks and controls are well managed from overall governance perspective.Achieve high levels of customer satisfaction by defining roles and responsibilities and monitoring Branch resources in order to consistently meet the set service delivery standards.Set job objectives and perform timely review to measure performance and identify staff development and training needs & to ensure clarity among staff of KPI s and job competencies required to effectively achieve business goals.To identify the new business opportunities within the local trade boundaries through broader market knowledge.Insure that 50% of the branch manager time has been setas a selling time.To take care of the staff motivationTo maintain & develop the Emiratization percentage in the branch.Key AccountabilitiesFinancialTo achieve set targets in terms of building assets, liabilities and profit target of the branch for Retail, SME (depending on the dominant composition of the business of the Branch).Manage the branch existing borrowing relationshipsTo achieve budgeted growth in the revenue in operating income from the portfolio over the previous year.ComplianceEnsure that local regulatory compliance functions are in place and monitored properlyEnsure that business risks and controls are well managedCompliance with code of conduct.Complying with the policies of the Bank while performing in the role.Close monitoring and active follow-up with clients for recovery of overdue amounts & OD (1-30) days overdue Pocket 1.Service QualityTo provide high quality service to customersTo achieve set targets in terms of service standards for customer transactionsMonitoring the prompt service have been provided to the customer and any complaints will be dealt with utmost importanceOther AccountabilitiesOperationsResponsible of the Teller and all cash areas in Branch including security, shortages,,,,etc.To meet transaction process standards.To ensure that branch gets an audit rating of at least satisfactoryTo implement key control standards.CRM ObjectivesCreate and maintain a compliance culture through maintenance of the Compliance Risk Management framework within the business.Coordinate and assist in regulatory and other audits, sample testing of compliance monitoring undertaken by the Compliance Representatives.Ensure timely completion of compliance management actions and timely submission of accurate compliance reports, including the execution of monitoring actions.Business Continuity Plan (BCP)Responsible for ensuring proper Business Continuity Plan (BCP) is in place. All laid down processes in the plan are followed in case of a disaster situation.HousekeepingTo maintain the branch premises at an acceptable level.(tidy, clean, lighting,,,,etc)To ensure proper branch securityEnsure proper signage s are in place & brochures are valid & updated.SalesTo capitalize on cross-sell opportunities.To achieve set targets in terms of potential customer and follow-up with phone callsTo help and organise sales promotions in co-ordination with HOCB, SME, HO Corporate.Human ResourcesOrganize training for staff based on training gaps identified.Handle career planning and professional performance management.Ensure job rotation within the branch.Other AccountabilitiesJob ContextAchieve the sales and volume (Target) numbers set by senior management for the branch & assign an individual target for the staff in the branch & insure that the target given has been achieved.EducationGraduate degree from a recognised universityExperience and SkillsSkillsLeadership skills to lead and motivate a team of sales and service peopleStrong selling and inter personal skills required to convince customers and sell bank productsCreativity in terms of meeting customer demands with existing productsExcellent communication skills in Arabic & English (write, speak & read)Work ExperienceShould have 10 years experience in Banking & minimum 5 years in a sales & service role.Ability to speak fluent English and ArabicGood knowledge of local banking regulations.Good knowledge of all retail productsShould have basic PC skills (MS Office & spread sheet)Technical CompetenciesFinancial Analysis- Retail Banking- ProficientCompliance- Retail Banking- AdvancedCustomer Service - Retail Banking- AdvancedSales- Retail Banking- AdvancedRelationship Management- Retail Banking- ProficientProduct Knowledge- Retail Banking- ProficientCore and Regulatory Banking Systems-Retail Banking- ProficientProcess improvement- Retail Banking- BasicOrganization capability-Retail Banking- BasicBehavioural CompetenciesChange and Innovation - AdvancedCommunication - AdvancedDelivering Value - AdvancedEmpowering and developing self and others - AdvancedEvaluating and Solving Challenges - AdvancedResults Orientation - AdvancedVision and Strategy - AdvancedWorking and collaborating with others - Advanced

Keyskills :
Ms Office Leadership spread sheet Compliance Financial Analysis Customer Service Process improvement Product Knowledge English Relationship Management Selling Sales Arabic Communication

About Company

Etihad Airways is the second flag carrier airline of the United Arab Emirates. Its head office is in Khalifa City, Abu Dhabi, near Abu Dhabi International Airport. Etihad commenced operations in November 2003. It is the second-largest airline in the UAE after Emirates. The name Etihad is Arabic for 'United'.