Troubleshoots and monitors AC and Cold Room through remote devices. Responds to alarms, escalations or work order requests as per department procedures.
Troubleshoots and monitors all restaurants and any other building where we have implemented IoT. Responds to trends, proactively raises requests for support, remotely resolves where possible.
Performs random remote checks to ensure systems and stores are operating within pre-agreed settings and standards.
Analyzes work orders, speaks directly to operations and technicians in order to help achieve remote resolution without technician attendance.
Creates, reviews and revises schedules for automation based on results achieved and feedback from operations teams.
Documents solutions to repeat faults in order to build a knowledge base of faults & resolutions.
Performs changes to systems in accordance with operations requests.
Ensures open issues unable to be resolved are properly communicated and the correct priority is allocated.
Ensure where possible priority is given to all legal compliance and safety activities in order to comply with all regulations.
Support field technicians who may need help to diagnose faults or support to access manuals/diagrams to help with root cause analysis & implementing repairs.
