Provide innovate solutions to ongoing challenges and ensure customer satisfaction and positive customer experience.
Inspect ready units along with the customer during home orientation in the final stages of handover and make sure that a detailed snagging is carried out and follow up with the consultants and ensure if the work is completed.
Contact customers one-day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
Coordinate with projects team to make sure that units are ready and match quality standards before handover. ? Conducts pre-checks for the next day, to ensure that unit is clean and utilities are connected.
Handles all complaints and customer queries receives and ensure that the projects, legal & finance teams are well informed to take appropriate measures or provide appropriate information and solutions.
