Mid UX Designer

Job Description

Mid UX DesignerEmployment Type: EmployeeContract Type: PermanentLife At PlanetHere at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world?s most prestigious brands. We don?t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry ? the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses ? Protel, Hoist, Datatrans, Proximis ? to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win. We know that it?s our people that differentiates who we are and what we do?and that is why we are keen to hire world class talent like you.Role OverviewPlanet User Experience and Design team are searching for a Mid/Senior UX Designer to work through some of the most important features our merchants are using in one of Planet?s subsidiarity companies ? Proximis, unified commerce. The role primarily entails hands-on user experience activities, including research, and running engagement processes side by side with our product managers in an agile environment. In this role, we expect you to help define the digital product and experience models in collaboration with the product and technology teams. Read on if you see yourself taking on hats, including independent UX research and interaction design, as well as content, and the occasional business conversation.What you?ll be doing+ You will drive the design for the most important features facing our merchants and Backoffice users including click and collect.+ You will be involved in planning and execution of workshops to help align intent and understanding of business and customer goals, distilling and sharing this with other teams.+ You will help visualise solutions by creating functional prototypes for complex customer needs for web and mobile apps.+ You will validate concepts with end-users and turn insights into value-adding features and actionable deliverables.+ You will conduct usability tests in the markets the product will be used to get input and iterate on the designs and concepts you and the team are working on;+ You will create design specifications, concept designs, etc., should be a straightforward production ability.+ You will partner with your design peers to develop and evolve the long-term UX strategy for our internal tools to ensure UX is always at the heart of every development.+ You will mentor others, both inside and outside your team.+ You will contribute to building a trusting and safe environment where anyone can raise problems without fear of blame, retribution, or being judged, with an emphasis on problem-solving.+ You will be part of a company and team culture that challenges the status quo and keeps the customer?s journey to success at the centre of all decisions.Who you are+ 4+ years? experience in UX for digital products.+ You take design decisions supported in data from user or business research when possible.+ You have a strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.+ Expert on defining and designing valuable products for web or native platforms that fit into our millions of users and help shape an industry.+ Self-motivation, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines+ Able to describe work situations where you helped lead other designers, developers, and product managers in design direction.+ Excellent at telling stories with your data in a way that are easily understood;+ Good at problem-solving and making diagnostics.+ Excellent written & verbal communication and presentation skills.+ Proficient with the English and French language, written and spoken.+ Experience generating actionable tactical or strategic insights to drive product innovation and design improvements for users.+ Knowledge, experience, and ability to conduct and lead studies with people. You will be independently involved with and leading usability testing, interviews, contextual inquiries, persona development, etc.+ Excellent ability to run presential but also remote UX Research.+ Experience working with distributed teams and collaborating through various online tools.+ Strong understanding of human centred design design practice. We don?t shy away from wanting to hire great people to deliver amazing things for our customers. And once you join us, we want to keep you motivated and engaged in our collective mission.Competitive PayWe don?t want you to worry about your pay and wonder if you can have it better someplace else. We follow the market and evaluate salary benchmarks through the year to make sure any salary increases remove any worries and keep you satisfied. We review pay annually to make sure we are paying you what you?re worth.Growth and skillsWe know that for some it?s about growing into more senior and exciting roles, and for others it?s about becoming a deep technical expert. No matter what your ambition, we are with you all the way. We know that investing in you is the way to keep skills relevant and you motivated.Flexible workingAn array of peopleWe know that to win, our workforce needs to reflect the world in which we live and the customers we serve. We are proud that we have a culture where everyone and anyone can bring their whole selves to work. We hope this role sounds exciting and could be your next step. If so, we?d love to meet you ? click the button to apply. Go on. Make our day. Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and more than 2,000 expert employees located across six continents we serve customers in over 120 markets.

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