| Job Location | Sharjah, United Arab Emirates |
| Education | Graduate; Post Graduate |
| Salary | Not Mentioned |
| Industry | IT - Hardware IT - Software |
| Functional Area | Not Mentioned |
IT AnalystRole Overview:•As an IT Analyst, youll be pivotal in ensuring high application availability and business resilience.Your primary responsibilities will include:•Providing technical support for IT applications and resolving user issues promptly.•Coordinating with teams to maintain seamless integration solutions and ensuring smooth data flow.•Documenting processes and troubleshooting effectively.•Evaluating application performance and recommending enhancements.•Managing SLAs and ensuring compliance with standards.•Leveraging digital systems and technologies to drive business value.Requirements:•Proficiency in Oracle SQL & PL/SQL.•Experience with integration technologies and protocols (APIs, web services, messaging queues).•Strong troubleshooting and problem-solving abilities.•Experience with ServiceNow ticket and incident management.•Excellent communication skills in English.•Ability to quickly adapt to new digital tools and automation.•8+ years in technical support within the ITIL Framework.•Previous experience in oil & gas or engineering environments is a plus.•If you’re passionate about IT support and meet the qualifications, they want to hear from you!Location: Sharjah
Keyskills :
Experience with ServiceNow ticket and incident management
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