| Job Location | Sharjah, United Arab Emirates |
| Education | Not Mentioned |
| Salary | $5,000 - $6,000 |
| Industry | Call Centers & Customer Care Outsourcing |
| Functional Area | Not Mentioned |
: Customer Solutions Representative(Chinese/Mandarin only)The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.The endeavor would be to try and interest the customer in the other products and services available. To understand the customer?s needs and propose accordingly.Duties and Responsibilities:úÿImproving customer experience, productivity and profitability through excellent service qualityúÿEnsure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)úÿIdentifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team for further assistance ? when requiredúÿAnswering e-mails, assisting with client registrations, deposits, trading, withdrawals, client trainingúÿLiaising with all departments to resolve issuesúÿProviding all relevant information to clients regarding documents and materials for becoming a client
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